MUFG stands for Mitsubishi UFJ Financial Group, the world’s 5th largest financial group. But if you take a closer look, you’ll see that we stand for so much more. We are undertaking a significant transformation initiative that will make us an agile company that is powered by a resilient, flexible technology and data stack. This means investing in talent, technologies, and tools that put our clients’ and colleagues’ changing needs first. Help Build a Bank You'll Be Excited to Call Yours We are looking for resilient technologists who will help us build the future of banking with a new digitally-led, cloud-first, real-time deposit system. This is a rare opportunity to transition to a modern platform as a member of this high-impact team. Backed by the strength and stability of the world's 5th largest financial institution, you'll help build a bank you'll be excited to call yours.

MUFG

Tempe, AZ

Infrastructure System Specialist

As an Infrastructure System Specialist you will manage a support incident ticket queue which includes resolving end user issues within an established Service Level Agreements. You will troubleshoot and diagnose PC hardware and software failures. Systems that require support are the following:

  • Windows 7 & Windows 10
  • Mac OSX
  • Intune
  • Jamf
  • McAfee Security Suite
  • Dispatcher Paragon

Responsibilities Include:

  • Support system migration to Windows 10 and Mac OSX using Intune
  • Maintain device compliance using Microsoft Endpoint Manager
  • Troubleshoot customer issues until resolution
  • Analyze incident ticket statistics to provide recommendations on ways to eliminate any developing negative trends
  • Document and review best practices to improve customer satisfaction and decrease the mean time to repair

Minimum Requirements

  • 5 years of desktop engineering experience
  • Proficient in Microsoft Intune

Job Location Also includes:

  • Dallas, TX
  • Charlotte, NC