Calgary, AB

Director, Data Center Services

Director, Data Center Services

On behalf of our client, Procom is seeking a Director, Data Center Services for a full-time position in Calgary, AB/Minneapolis, MN.  You will direct the planning, execution and support of a converged & cloud IT infrastructure to meet business needs while providing for a high degree of reliability and recovery to meet SLA’s.

Director, Data Center Services Job Details

  • Provide service ownership and management for IT infrastructure services (compute, storage and network);
  • Provide direction to personnel on infrastructure requirements including capacity and availability planning and Facilities Planning;
  • Provide direction personnel regarding Backup & Recovery and Monitoring of services to ensure high availability and recoverability;
  • Provide direction personnel regarding Automation & Scheduling services to ensure vulnerability remediation, and high availability for batch processing;
  • Ensure sustained delivery of infrastructure services within contracted guidelines and SLA’s;
  • Monitor and report on service trends and performance to SLA’s;
  • Provide direction to personnel on new infrastructure, both on premise and in the cloud, and coordinate enhancements to meet changing business needs;
  • Lead the multi-year and budget processes for IT Infrastructure to ensure proper alignment to departmental and corporate strategies, architecture and goals;
  • Develop and maintain business plans, service improvement plans (SIPs) and roadmaps for IT infrastructure services;
  • Liaise with Strategic Supplier Management (SSM) and Strategic Sourcing Group (SSG) to ensure IT infrastructure agreements are delivered and maintained in accordance with contractual obligations;
  • Ensure IT emergency preparedness capabilities are in place for recovery of all IT Systems;
  • Ensure adherence to Corporate and IT Policies and Processes.

Director, Data Center Services Mandatory Skills

  • University degree in Computer Science, Computer Engineering or related discipline;
  • Extensive working knowledge of IT Converged Infrastructure principles;
  • Extensive working knowledge of IT industry best practices related to infrastructure;
  • Experience with outsourcing of IT Infrastructure to third parties;
  • Excellent analytical and problem-solving skills;
  • Processed focused with the ability to multi-task effectively;
  • Facilitation Management – drives corrective action;
  • Communication – excellent written and verbal skills;
  • People Management – timely and accurate communication, manages relationships within the team, manages change, creates and tracks realistic goals and objectives with effective KPI’s;
  • Ability to develop staff and build relationships (e.g. networking and teams);
  • On-call 7 X 24 for incident escalation and handling on occasions;
  • Immediately available for business continuity purposes in the event of an emergency or disaster.

Director, Data Center Services Assignment Length

  • Full-time, Permanent

Director, Data Center Services  Location

  • Calgary, A.B. / Minneapolis, MN