As we grow our customer base step by step but still want to provide the same service quality we re-structured our Solution Engineering department and are now looking for an Solution Architect (m/f/d) to join us.
Our Solution Architects are subject-matter experts that focus on the technical details. If a customer needs a solution for a specific problem, whether it be AWS or Kong-related, for example, our Solution Architect is perfectly positioned to provide a holistic solution together with our team.
You want to learn more? Check what Oliver (CCO) thinks about the role of a Solution Architect.
You will join customer meetings with account engineers when additional knowledge on a certain topic is needed
You will create feature requests of your area of expertise and take responsibility within the design and implementation of the solution
You contribute to upstream projects to make them work for our customers (example: adjusting helm charts as the most basic thing)
You support customers by doing training sessions, resolving questions and writing documentation for your area of expertise
You prepare and give workshops for the customers and participate in events around the topic of k8s especially on the user side
You are the expert on Kubernetes and everything that happens on the user side around it, therefore you are always up to date on the newest developments, you test new tools and practice the latest standards.
You have min 3+ years of experience in a technical support engineer role or a related position.
You have a good understanding of Kubernetes and the surrounding ecosystem.
You can read and write Golang
You know how to handle push and pulls from different sites
You will be part of our SIG’s, Working Groups, and cross-functional teams helping to drive the attention to customers needs - Huh? What are SIGs and WG? Check here
You are able to align roadmap and customer needs in both directions (with the help of our product owners)
You are able to transfer technical problems and facts into understandable chunks and pieces for our customers and internal teams.
Does that sound like a ticket solver? Hell no! We need someone who solves issues before they even come in as a ticket (remember the horse whisperer).
We (and our customers) are currently mostly distributed around Europe (around UTC), thus, your main timezone should be somewhere between -2UTC to +2UTC to ensure better communication.
How working with Giant Swarm is like:
Every new team member changes the team. We love to learn from each other and we are looking for people who know things we don’t.
Becoming part of Giant Swarm means that, by extension, you also become part of the Cloud Native community. We actively contribute to upstream projects and our quarterly hackathons will give you space to work on out-of-the-box projects. Occasionally, when we, as a team, want to fully focus on one project, we scratch all meetings and routines for a certain time to better focus during our hive-sprints.
Continuous learning is important to us - we foster this through bi-yearly personal development talks, a budget for training/certifications/coaching as well as regular feedback talks and workshops. Our teams are cross- functional and collaboration is key.
Nothing crazy, but useful Basics: We don't count holidays but set a minimum number; You choose your own hard- and software; As a company that has almost, if not more, kids than employees, family-friendliness is crucial to us and paid parental leave is a no-brainer; We pay monthly perks that cover your costs for working remotely; We meet twice a year as an entire company and (if possible) see conferences as an important place to catch up with team members; We aim to be fully transparent (finance, salaries) unless it hurts people and trust you, based on this to make the best decisions
We failed in exactly describing our way to approach important company elements that can be described with ‘buzzwords’ such as agile mindset, cross-functional teams, self-organization, value of the individual or trust & teamwork. However, we truly care about them, we live them and we constantly iterate on them. Some snippets about how we do this are posted in our blog but by far not all of them.
Important note: We are not hiring job descriptions. We hire humans. :) We welcome applications from everybody, regardless ethnic or national origin, religion, gender identity, sexual orientation or age.