Toronto, ON

Transformational Consultant

Our client, a global leading IT company , are looking for a Target Operating Model Manager/ Transformation Consultant for their Toronto(Remote) location. This is a 6 months contract with the possibility of extension.

What will you do?

Target Operating Model Manager

  • The candidate will be required to assess an existing technology operating model and prescribe recommendations that improve its ability to be more agile and flexible by implementing best practice DevOps and supporting cloud based contact centre technologies.

What do you need to be successful?

  • Transformation Consultant with experience in assessing and implementing new technology operating models in an organization preferably to support Contact Centre technologies.
  • The candidate should be comfortable working with clients from large organizations and will be required to consult with clients from one of Canada's leading FIs.
  • More than 7 years' experience and skills in the following areas:
  • ITIL
  • Operational Improvement
  • Contact Center technologies (preferable)

ManpowerGroup is an Equal Opportunity Employer (EOE/AA)