Want to be a Hero? - Join one of the leading global online food ordering and delivery platforms!
We are looking for a Senior Engineering Manager (f/m/d) to join our international team. The department is part of the Developer Platform tribe, with the mission to increase the leverage of Delivery Hero’s engineering organisations by reducing complexity through streamlined, opinionated, and supported ways to build and run software, ensuring security, reliability, cost-efficiency, and productivity across the whole group. Site Reliability aims to reduce the impact of incidents, both commercially as well as on customer satisfaction, by reducing their occurrence and duration across all production systems at Delivery Hero. To achieve this, the department will work on operational tooling, mitigation, and postmortem processes for incident handling, as well as on preemptive measures like game days and stress tests to find problems and harden systems before reliability issues occur. Advocating best practices to improve system reliability as well as providing pre-instrumented hardened application blueprints will help engineers across the group to build a new generation of resilient applications.
The Senior Engineering manager Site Reliability will be expected to be an engaged thought leader in this field, a coach to his teams, and a partner for his peers and stakeholders.
As a result of our fast growth and acquisitions, Delivery Hero is now home to over 4000 engineers who build and operate multiple large-scale consumer-facing platforms. Availability of our services and protecting and defending them is key to successfully achieving our vision of always delivering an amazing experience - Fast, easy, and to your door.
Your job will be to scale up your team from scratch, define a product roadmap together with your product manager, deliver on the roadmap by building the product features on time, ensure stable operations, and drive adoption across the Delivery Hero group through quality and convenience instead of mandate. Your customers are thousands of software engineers distributed worldwide, from Buenos Aires, to Berlin, Istanbul, Dubai, Singapore, and Seoul. Your primary stakeholders are engineering leaders across the organization. You will work closely together with the Developer Productivity department to integrate your tools and products into the overall developer experience, as well as the Infrastructure teams. Your Northstar-KPI is the order loss ratio, with MTTR and change failure rate as key drivers. Your success is measured by how much you improved those KPIs across the whole group.
Your Heroic Skills:
You have led cross-functional teams for at least 3 years.
You have experience in building internal developer-facing tools and services.
You know how to Identify and propose opportunities to improve reliability, efficiency and scalability
You have solid cloud experience, preferably with AWS, Docker, and infrastructure-as-code (e.g. Terraform)
You can take architectural decisions, contribute to the task prioritization, spearhead the documentation and learnings from incidents
You foster a collaborative, inclusive & diverse team environment
Excellent written and verbal communication skills in English
Nice to have:
You have scaled a team from zero to high-performing from scratch.
Good influencer, as you will need to convince engineering leaders to adopt your services.