Platform.sh

Platform.sh

Technical Account Manager – EMEA (Remote)

Platform.sh Technical Account Managers fill a crucial role in providing our clients with a wide range of technical assistance. They work with our key accounts from initial implementation to continued partnership management and consulting. They ensure the technical onboarding is thorough, timely, and prepares the clients for successful adoption of our product and services. They continue to work with the clients as technical advisors and help implement solutions beyond basic support scope.

This Technical Account Manager position is for the EMEA region.

Primary Responsibilities:

  • Helping customers’ development teams adopt and learn to make more efficient use of the platform. This includes technical on-boarding, training and general technical consulting, but can also include highly specific tasks like configuration help and troubleshooting. This may include onsite sessions with clients.
  • Helping facilitate communication between the customer, our internal support team, and potentially other external stakeholders, like development agencies.
  • Helping business stakeholders better understand how their technical investment in our product can bring even greater returns than they currently realize.
  • Taking part in regular review calls with clients, remotely or face-to-face, as a technical advisor.
  • Liaising with product and engineering teams when necessary for product improvements and high demand feature requests.
  • Keeping up to date with our new product features and improved solutions to be able to provide the best solutions to our clients on a continued basis.
  • You’ll be accountable for 6 to 10 active enterprise customers with a wide range of projects, this requires strong communication and organizational skills, but most of all, curiosity and enthusiasm for helping clients solve their problems.

This position encompasses some traveling (up to 15% within the European time zone).

Must have

  • Extensive experience with web applications of various kinds. PHP, Node.js, and Python applications are especially important to our current business
  • Experience with IaaS solutions, such as AWS, Microsoft Azure
  • Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions
  • Ability to do the job in exquisite written and spoken English
  • Deep understanding of complete, modern hosting stacks
  • Experience with CDNs
  • Knowledge of DNS
  • Understanding of SSL certificates and encryption
  • Ability to use Git

Nice to have

  • Knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3
  • Relational database skills
  • Public speaking experience
  • Blogging or writing experience

This is a fully remote position for a candidate living and working on European timezone. Prior experience with fully remote work is not required, but a command of written communication is the key to your success in this role. If you do not have all the required skills: we are also looking for potential.

About Platform.sh

Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.

We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.

Platform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University, The British Council, and Lufthansa.

We want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.


About Platform.sh

We aim for the stars; we get there one step at a time. We want to tackle and solve hard problems, with a sense of urgency and bias toward action. We promote radical change through incremental steps. We are balanced: Thinking small is a self-fulfilling prophecy, betting the house is for cowboys. We care for each other. We are good colleagues. We are focused on accessibility, not hierarchy. We jump in to help one another whenever we can. We double down on solidarity when we are under pressure. We are here to help our customers thrive. We live and breathe because we make software run, and nothing matters as much as keeping our customers’ applications running. But our goal is bigger. We measure our success on how we improve our customer’s lives, and their digital businesses. We never sacrifice quality. We appreciate and value quality in everything we do: code, design and communication. Our product is written with good, sustainable, explicit code and accessible, user-centric design. We automate everything that we can automate, and always design for resilience and high-availability. We know how to refactor, let go, and change when we have to. We stay aware of the world around us. We are diverse, curious, passionate and courageous. Our work is not assigned to us, we grab it. Our work goes way beyond what’s immediately expected from us. Structures and roles are there to help guide us, not limit and contain us. We want people who are passionate, open, multicultural, friendly, and smart. We are demanding of ourselves and expect a lot from our colleagues but stay driven by our sense of common purpose and solidarity. We are fair, and we don’t bullshit. We are fair to our team members, fair to our clients, fair to our partners, and we care about doing the right thing. We are fair when people join us, as team members, clients or partners, and we are fair when they leave. We owe the truth to our teams, partners and clients. Our marketing and sales only communicate facts (and plausible fairy tales).