Lone Wolf Technologies

Lone Wolf Technologies

Sr SCCM/SCOM Engineer

$100,000-$120,000 / YEAR

Specific Accountabilities

  • Assess and recommend designs/changes to Microsoft System Center and support Client Tools
  • Participate in the design and development of operational processes for maintaining client systems in a 500 user Active Directory environment
  • Support the design, construction, and operations of System Center 2012 R2 components including SCCM, SCOM, and Orchestrator
  • Disaster Recovery and Business Continuity for key client platform systems
  • Maintain Application packaging standards, Server and Desktop Image standards, Hardware imaging, and OS patching, etc. for the enterprise
  • Design and Implement PowerShell scripts to assist in automating operational processes
  • Implement and support company security policies and security audits. Troubleshoot security permissions problems
  • Work with other System and Database Administrators to continually improve operational processes, engineering standards and other departmental processes
  • Develop Standard Operating Procedure documents for full scope of Infrastructure related tasks, process and procedures
  • Perform advanced troubleshooting and problem resolution, including issues with site-to-site communication, package distribution, SCCM advanced client, etc.
  • Use SCOM (System Center Operations Manager) to monitor health of SCCM environment
  • Provide high-level technical support (when required) during problem situations
  • Mentor others on existing and new client technologies within the environment
  • Prepare system documentation and update operational standards and procedures
  • Research and propose new operational support technologies, tools, and techniques.
  • Conduct evaluations to select appropriate operational support strategies and ensure efficient use of SCCM
  • Participate in the development of corporate and divisional information technology strategic and tactical plans
  • Stay up to date on new technologies and industry trends that may impact the organization and identify, recommend, and implement process improvement opportunities where applicable

Background Requirements

  • A University degree in Computer Science, College degree with a technical major or an acceptable combination of education, training and experience
  • 5-10 years’ systems administration/design experience in a System Center environment
  • 5 years’ experience with Desktops/Servers running a Windows based Operating System
  • Knowledge and scripting experience in an MS Windows environment, including extensive hands-on experience with Microsoft System Center, Active Directory, WMI, Windows Registry, User Profile settings
  • 5-10 years’ experience imaging systems within AD environments
  • Proficient in Windows 10, Office 365, Azure, Intune, Outlook/Exchange and Service Management solutions (Jira Service management, ServiceNow, Remedy.
  • Considerable knowledge of computer systems and peripherals, including printers, hardware configurations, software requirements, operating systems, memory management and compatibility.
  • Excellent administrative skills
  • Ability to work under occasional supervision and solve most problems independently; however, may escalate larger issues to next level
  • Identification of business requirements and evaluation of solutions to meet objectives
  • 5-10 years of experience with OS imaging, maintenance, and deployment.
  • 5-10 years of knowledge and hands-on experience of the Microsoft System Center suite of products (SCCM, SCOM, VM).
  • 5-10 year of experience with various SW deployment methodologies.
  • Experience in working with formal Patch Management and Change Control Systems
  • Strong knowledge of Active Directory/DNS/DHCP/Group Policies
  • Ideal candidates hold current industry certifications applicable to this role (ITIL, MCSA, MCSE)

What You Bring

  • Professional knowledge and expertise: Excellent problem solving and critical thinking skills
  • Experience in technical support and resolution of client incidents in accordance to ITIL methodologies
  • Client Service/Communication: Excellent listening, oral and written communication skills in order to effectively interact with individuals both within and external to the organization
  • Ability to discuss and collaborate on technology matters in business terms
  • Delivery of a successful client experience
  • Client service focused
  • Strong English oral and written communication skills
  • Planning and organization: Ability to manage multiple tasks
  • Strong organization skills
  • Self-motivated with a sound work ethic

About Lone Wolf Technologies

At Lone Wolf Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry. This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution. In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships. We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.