The RealReal

The RealReal

Phoenix, AZ

Senior Systems Engineer

This Senior Systems Engineer will help build out our existing infrastructure and troubleshoot problems as they arise. You will be responsible for prioritizing mission critical tasks and coordinating the construction and expansion of our systems so updates and other maintenance tasks don’t get in the way of daily operations. Your main focus will be on automating current and future processes through scripting to reduce manual tasks and the potential for human error.

What You Get To Do Every Day

  • Solve technical challenges and tasks with automation. Must have a passion for scripting and working with REST APIs
  • Build, configure, maintain server instances on premise or in the cloud
  • Deploy, maintain,monitor stacks of applications in AWS
  • Provide Tier III support to end users; Mentors the helpdesk support team
  • Perform capacity planning, ongoing performance tuning, hardware upgrades, and resource optimization as required
  • Test and implement software update requests across all business line systems, to ensure functionality is maintained and/or improved.
  • Research, recommend and implement innovative, and where possible automated approaches for processes and system administration tasks
  • Develop and maintain installation and configuration procedures which may include: system diagrams, system overviews, knowledge base entries, service level agreements, IT policies
  • Drives projects from inception to completion of a complex nature; Act as project manager and/or provide expert consultation on complex projects, being considered a top-level subject matter expert on technologies who relies on experience and expert judgment to accomplish project goals
  • Coordinate, collaborate and communicate frequently with IT 3rd party service providers
  • Be apart of the scheduled on call rotation

What You Bring To The Role

  • Bachelor’s Degree or equivalent combination of education and experience Computer Information Systems
  • 7+ years IT experience
  • 3-5 years engineering experience in a complex environment consisting of a large diverse population of users, computers, applications and technologies both on premise and in the cloud
  • A passion for writing and maintaining documentation for technical and non-technical audiences
  • Advanced Python scripting knowledge
  • Experience With AWS
  • VMware Vsphere experience
  • Experience with Okta or another identity management tool
  • Information Security best practices
  • Monitoring tools (solarwinds,datadog)

Want to learn more about our team at The RealReal? Check out our Technology & Product Blog!


About The RealReal

EngineeringEngineers at The Realreal are exposed to the latest technology and a data-driven culture on a daily basis. Our team is friendly, helpful, collaborative, and building real solutions that are core to our business. We're tackling some exciting problems in the sustainable fashion space, such as using machine learning technology to authenticate consigned items as genuine, simplifying consignment logistics, personalizing recommendations, optimizing pricing, and much more! The RealReal is a global company and we recognize that great talent can live anywhere, that is why we are open to talent in all of North and South America for the majority of our Engineering roles. We're also one of the largest users of Elixir in the United States and The RealReal is an active participant in the Elixir community.Machine Learning & Data ScienceWe use cutting edge models solve problems in the computer vision, constrained optimization, and the personalization space. Our collaborative and high-caliber team directly impacts all areas of the business through the use of computer vision, machine learning, and big data tools. We are constantly evaluating the best tooling to use in MLOps to streamline our output.At The RealReal, we do full stack ML on the most interesting projects in a wide array of fields, always pushing the limits.ITWe believe that new technology allows us to look at a problem in a new light and possibly find a better solution to the issue at hand.Our IT team provides support for application, hardware, and networking issues for our eCommerce company.We are responsible for prioritizing mission critical tasks and coordinating the construction and expansion of our systems for a company, at scale.We build for the future, see around corners, and focus on automating current and future processes through scripting.