Delivery Hero SE

Delivery Hero SE

Berlin, DE

Senior Frontend Engineer – Global Contact Center (f/m/d)

€60,000-€74,000 / YEAR

Want to be a hero? – Join the #1 Global Leader in online food ordering and delivery!

We are looking for a Senior Frontend Engineer (f/m/d) to join our Global Contact Center Tech team and to contribute to the creation of Delivery Hero’s new Automation & Support Platform.

As Delivery Hero grows, addressing our customer’s, rider’s, or restaurant’s support issues quickly and with as little friction as possible is crucial to our ability to create an amazing experience for our users.

In order to achieve this goal, we are building our own Automation & Support Platform to manage in-app support, self-service flows, transactional communication, automation of business processes, and other technologies that make ticket resolution more seamless: from the moment a user enters the customer support in the app, to making sure we have sufficient customer service agents available to solve the problem in a fast matter, and anything in between.

If you combine strong tech skills with an outstanding drive and entrepreneurial mindset, an international workplace is waiting for you in the heart of Berlin!

What’s on the menu?

  • Contributing to designing and building applications that will transform the ordering experience of our global customer base as well as the lives of thousands of agents working in contact centers around the world.

  • Taking part in improving and scaling a microservice architecture using API/event-based communication.

  • Practicing modern software development methodologies such as Continuous Delivery, TDD and Scrum.

  • Be an active partner for Product management in order to provide the best value for our stakeholders and customers.

  • Collaborating with cross-functional and international agile teams

  • Working in a fast-paced and multicultural environment

  • Building products used millions of customers globally

What do you bring to the table?

  • Practical experience as Frontend Developer: vanilla JavaScript, Typescript, CSS/HTML…

  • Expertise with ReactJS or Angular or VueJs

  • Experience with unit/functional testing, SPA development and toolkit such as gulp or webpack

  • Bachelor’s degree in Computer Science or an equivalent education or practical experience

  • Passion for clean and beautiful code with an eye for simplicity and pragmatism

  • Practical experience with Design Patterns, Design Principles, Software Architecture and Algorithms and automated tests (unit, integration and functional)

  • Ability to get up to speed with new systems and concepts quickly

  • Keen to constantly learn and improve your own skills, and not afraid to jump into new things

  • Curiosity, creative outside-the-box problem-solving abilities and an eye for detail

Our topping?

  • English is our working language, but our colleagues at Delivery Hero come from every corner of the globe providing an incredibly diverse, international working atmosphere with cross-cultural teams

  • A modern, recently refurbished office in the heart of Berlin with several kitchens (fresh fruits, coffee, drinks…), kickers, table tennis…

  • Great career opportunities following our development career plan

  • Being part of a global family under the Delivery Hero umbrella (>300 developers working in the headquarters)

  • Moving can be stressful so to help you settle in we provide a relocation package including visa help, temporary accommodation and a budget to applicants from abroad.

  • Sprichst du kein Deutsch? No worries, we provide German classes for those expats who want to expedite their integration

  • We know that experience at the office with interesting and diverse problems, colleagues and technologies isn’t the only way to learn, so our employees get an education budget to attend conferences or trainings locally or around Europe to satisfy their pursuit of knowledge

  • Every Friday we have a team integration, when we just stop working earlier, grab a beer and relax with colleagues

At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring — therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.


About Delivery Hero SE

About us: Learn more about our diverse stack and what our teams are working on by visiting our Tech & Product blog and our Tech Talk Youtube channel.   Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become one of the leading global online food ordering and delivery platforms and are now innovating and creating new services such as groceries, pharmacies, and other convenience articles in multiple markets. Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience. At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.