OneMain (NYSE: OMF) is the largest non-bank lender in the United States and a leading consumer finance company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases.
OneMain is constantly innovating to serve customers when, where and how they want by investing in our technical digital capabilities. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work – a mission that hasn’t changed for more than 100 years.
One of our critical and highly visible initiatives is building and scaling industry-leading lending digital applications and experiences for our customers.
We are seeking a Lead UX Designer – Customer Communications to customer-facing applications with a focus on communications and underlying platforms to drive engagement and interaction with prospects and existing customers. The ideal candidate will be customer focused, highly motivated, reliable, detailed, and driven to produce high quality work. This individual must thrive in a fast-paced environment.
What you will do as the Lead Designer
Partner closely with Product Managers, UI Engineers, Marketing, and other stakeholders across the organization to understand, assess, and define key customer communications and their impact on user experience
Research, assess and define the urgency, importance and impact of customer communications and tailor design and experience choices to findings
Help to shape strategy for new communications platforms and capabilities; drive toward action through a shared and compelling vision for these
Ask smart questions, take risks, and champion new ideas to push the evolution of our product, including online and offline cross-channel experiences
Be our customer advocate — talk to them, analyze their behavior, step into their shoes, and help us define and evolve our customer personas
Lead and design elegant, simple, human-centric flows and experiences as we define new initiatives and iterate on existing features
Give and solicit feedback from other designers, product management, and engineering during weekly reviews and standups
Contribute to high-level strategic decisions and participate in ad-hoc whiteboarding sessions.
Use, maintain, and expand a design system that delivers a consistent and on-brand experience throughout all of our digital experiences, both website and mobile apps.
Skills and experience you’ll need
Minimum of 8 years designing mobile-first and responsive digital experiences with a focus on ongoing customer communications
Knowledge of UX best practices and trends
Deep customer empathy
Ability to quickly digest new subject matter
Demonstrated track record of influencing with and without authority
Experience using Sketch or Figma
Experience creating functional prototypes
Strong understanding of information hierarchy and typography
Strong communication and presentation skills
Bonus points if you have
A passion for building web and mobile app products
Experience working in an agile environment for a growing company