Title: Bilingual Customer Care Representative (French/English)
Location: Indianapolis, IN (work from home until it’s clear to be onsite)
Assignment: ASAP -1 year (Could extend)
Hours: Monday – Friday: 8am-5pm or 10am-7pm
Pay: $13.00 an hour
**NO INTERVIEWS- WILL START ASAP**
** Client will provide equipment – MUST HAVE INTERNET (MODEM/ROUTER)**
This position is in a contact center environment and requires you to be readily available to assist customers via inbound phone calls. This position will be responsible for professionally answering multiple calls for a variety of clients, providing a superior level of customer service and responding professionally, effectively and efficiently throughout the process, while accurately documenting details and notes in the customer database system.
· Provide exceptional customer service at all times over the phone, strengthen clients’ brands by responding to customer inquiries, processing requests, and always striving to surpass expectations;
· Update customer database systems by typing record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries;
· Escalate issues to manager as appropriate;
· Ensure courteous quality of service on all phone calls;
· Ability to multi-task with phone and computer;
· Adhere to company policies and responsibly manage time & attendance
· H.S. Diploma – Required
· 3 years of experience in Office experience with a proven facility in data entry, customer service, and problem resolution.
· Quickly troubleshoots and resolves problems.