AppleOne

AppleOne

Indianapolis, IN

French CSR

$12-$13 / HOUR

Title:  Bilingual Customer Care Representative (French/English)

Location: Indianapolis, IN (work from home until it’s clear to be onsite)

Assignment: ASAP -1 year (Could extend)

Hours: Monday – Friday: 8am-5pm or 10am-7pm

Pay: $13.00 an hour

 

**NO INTERVIEWS- WILL  START ASAP**

 

** Client will provide equipment – MUST HAVE INTERNET (MODEM/ROUTER)**

Summary:

This position is in a contact center environment and requires you to be readily available to assist customers via inbound phone calls. This position will be responsible for professionally answering multiple calls for a variety of clients, providing a superior level of customer service and responding professionally, effectively and efficiently throughout the process, while accurately documenting details and notes in the customer database system. 

 

·         Provide exceptional customer service at all times over the phone, strengthen clients’ brands by responding to customer inquiries, processing requests, and always striving to surpass expectations;

·         Update customer database systems by typing record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries;

·         Escalate issues to manager as appropriate;

·         Ensure courteous quality of service on all phone calls;

·         Ability to multi-task with phone and computer;

·         Adhere to company policies and responsibly manage time & attendance

Job Requirements

Education/Experience:

·         H.S. Diploma – Required

·         3 years of experience in Office experience with a proven facility in data entry, customer service, and problem resolution.

·         Quickly troubleshoots and resolves problems.