Rose International

Rose International

Saint Paul, MN

Customer Service Representative

$15-$20 / HOUR
Position Title: Resolution Services Analyst

Position Number: 359444

Location: Saint Paul, MN 55107

Position Type: Temporary

Required Skill Set:
Call Center, Customer Service

Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Resolution Services Analyst (Customer Service)
Location: St. Paul, MN 55107 (currently remote but must be local for equipment and eventually come into office to work.)
Start Date: 3/3/2021
End Date: 4/16/2021
Number of Openings: 2

SUBMITTALS SHOULD INCLUDE:
Formatted resume / MM/DD of Birth / Right to Represent / date available / current location

Job Description:
Description – Answering phone calls for COMPANY administered pension plans.
Job Duties – with 95-100% Phone support
• First line of support for all incoming WM&IS inquires
• Respond to inquiries and requests for assistance
• Level 1 support
• Recognize and able to escalate level 2 issues appropriately

The primary day is going to be supporting the ITC Benefit Payment services calls. This will deal with Pension and Retirement plan information mainly related to taxes at this time. This is a higher call volume work environment.

Benefits:

For information and details on employment benefits offered, visit [ Link Removed ] . If you have any questions/concerns, please contact our HR Department via our secured [ Link Removed ] .

Job Requirements

Job Description:Description – Answering phone calls for COMPANY administered pension plans.Job Duties – with 95-100% Phone support• First line of support for all incoming WM&IS inquires• Respond to inquiries and requests for assistance• Level 1 support• Recognize and able to escalate level 2 issues appropriately

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)