Alpha Consulting

Alpha Consulting

Kansas City, KS

Customer Service Rep – Salesforce or Oracle Exp. Preferred

$28,000-$58,000 / YEAR
CUSTOMER SERVICE REP SALESFORCE OR ORACLE EXP. PREFERRED
REMOTE

Project Description:

  • The Customer Experience Coordinator’s primary responsibility is to cross-functionally manage the customer experience, customer experience-related communication strategy and manage the execution of all customer communications.
  • The Customer Experience Coordinator (SCEC) proactively works to ensure customer’s satisfaction excels the customers’ needs.
  • This position is responsible for providing daily leadership regarding the tracking, monitoring, and documentation of customer issues and concerns.
  • The Customer Experience Coordinator will have significant interface with other CEC associates and will be responsible for maintaining effective relationships with these key areas.
  • The SCEC must effectively communicate strategies, results, and plans throughout the company.
  • The SCEC’s main role is to serve as the “Voice of the Customer .
  • The SCEC will be answering calls to help external customers with invoicing and payment inquiries.

Required Skills:

  • CRM is Salesforce and Oracle is the back office.
  • The ideal candidate will be professional, trainable, and have Leadership skills.

This 6+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Jessica: [ Link Removed ]

ALPHA’S REQUIREMENT #21-00630
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

#ZR
#LI-JJ1