Glotel

Glotel

Lincolnshire, IL

COVID Contact Tracer (Spanish Speaking)

Must be bilingual in Spanish 2 month contract plus possible
extension RESPONSIBILITIES bull Manage end-to-end Covid-19 Case
Management from initial contact through RTW including
communications.

bull Escalate C19 Positive and Suspected Cases to Regional Lead
for review and support local Emergency Response Team protocol bull
Conduct tracing of escalated cases, if needed bull Contact
extensions, if needed bull Documents all cases in the Covid-19 Log
and Interview Form REQUIREMENTS bull Requires a HS diploma or GED
Associatersquos degree a plus bull Strong customer service skills,
including empathy bull Familiarity with the Microsoft Office Suite
(Excel, SharePoint, Word, Teams, etc.

  • bull Excellent verbal and written communication skills. bull
    Team player bull Confidentiality bull Timeliness ability to track
    multiple projects bull Excellent listening skills and the ability
    to ask probing questions, understand concerns, and overcome
    objections.
  • bull Must possess a professional and friendly attitude and be
    able to develop a rapport with employees via email, text, and
    phone.

    bull Ability to independently execute following documented
    processes and escalate when appropriate. bull Able to effectively
    manage Covid-19 cases in different phases and adapt to change in a
    fast-paced changing environment.

    bull Ability to learn and navigate new processes quickly. bull
    English compulsory and other languages a plus. Physical
    Requirements To perform this job successfully, an individual must
    be able to perform each essential duty satisfactorily.

    Reasonable accommodations may be made to enable individuals with
    disabilities to perform the essential functions. Working Conditions
    Normal office environment (remote currently – we will provide home
    office equipment – laptop, headsets, monitors, etc.

  • Normal working hours 830 am ndash 530 pm (or as required by the
    business need) OT may be requested, but not currently
    required.
  • Note The statements herein are intended to describe the general
    nature and level of work being performed by employees, and are not
    to be construed as an exhaustive list of responsibilities, duties,
    abilities, and skills required of personnel so classified.