New York State will hire and train a team of staff working
remotely to support the NYS Department of Health (NYSDOH) and Local
Health Departments (LHDs) to perform COVID-19 contact tracing in
communities across NYS.
The aim of this initiative will be to call every person
diagnosed with COVID-19, establish all contacts of this person, and
proceed to call and maintain ongoing communication with every
In addition, the team will support the isolation and quarantine
of individuals, as appropriate in cooperation with the LHD.
This includes virtual needs checks and referral to community
resources as needed. This contact tracing initiative is in tandem
with statewide-wide efforts to increase testing, improve
communication and knowledge of effective strategies to reduce
transmission, and implementation of isolation and quarantine.
This will fortify efforts to control the pandemic in NYS.
General Summary :
The Contact Tracer will use a web-based client resource
management (CRM) platform to call all contacts of anyone diagnosed
with COVID-19, determine exposure, assess symptoms, refer for
testing according to established protocols, and provide them with
instructions for isolation or quarantine.
Contact Tracers will maintain ongoing communication with
contacts to assess symptoms, ensure compliance with quarantine and
determine social support needs and / or handle reporting of issues
Contact Tracers are required to follow set scripts and adhere to
policies and procedures provided by NYS. They will also comply with
Department training regarding confidential information related to
COVID-19 Contract Tracers will be required to work a minimum of
20 hours per week.
health department (LHD).
manner maintaining emotional and cultural awareness.
CRM with accuracy.
and quarantine procedures, and if appropriate, refer them to
testing according to protocol and / or to a COVID-19 Community
Support Specialist for social resources.
isolation or quarantine and what to do if symptoms are present or
The position is considered temporary with an expected duration
through Aug 2021 with the possibility to extend as needed.
The contact center will operate 7 days a week between the hours
of 9am and 7pm. Evening and / or weekend work will be required.
Minimum Qualifications :
of age or older. Some college training preferred.
concisely. Fluency in a second or multiple languages would be a
electronic equipment. (A partial reimbursement to maintain
unlimited phone and data access will be provided.)
Protection : Windows Defender and Windows Firewall; or Mac with
Apple OS X 10.
13, Antivirus Protection : Sophos; and personal mobile device to
use for this job.
Preferred Skills :
independent work ethic.
professionally with culturally diverse individuals during a time of
crisis and distress.
with identifying solutions to problems identified.
New York State is an Equal Opportunity Employer
It is the policy of the State of New York and its contractors to
provide for and promote equal opportunity employment, compensation,
and other terms and conditions of employment without unlawful
discrimination on the basis of age, race, color, religion,
disability, national origin, gender, sexual orientation, veteran or
military service member status, marital status, domestic violence
victim status, genetic predisposition or carrier status, arrest and
/ or criminal conviction record, or any other category protected by
law, unless based upon a bona fide occupational qualification or