Concord, MA

Billing Customer Service

$20-$24 / HOUR

Position overview: Answer phones in a call center environment responding to general customer inquiries, invoice questions, and customer complaints. Collecting payment from consumers with regards to their outstanding balances. Projects a professional company image through each phone interaction.

JOB / DUTIES / RESPONSIBILITIES (Listed in order of importance)

  • Answer phone and respond to customer requests regarding insurance inquires and patient balances from a call center environment
  • Make outgoing calls to consumers regarding outstanding balances
  • Provide customers with product and service information
  • Transfers Customer calls to appropriate staff as necessary
  • Identify, research and resolve customer billing issues
  • Follow-up on customer inquiries not immediately resolved and provide follow-up communication to customer once resolved
  • Prepares memos/form/correspondence
  • Recognize, document and alert the supervisor of trends in customer calls, recommends process improvement.
  • Other duties as assigned


    Knowledge / Education

  • High School diploma, GED or equivalent
  • Minimum of 1 year in consumer collections
  • Job Experience

  • Minimum of 1 year in a call center environment
  • Skills / Competencies

  • Strong data entry skills
  • Extremely attentive to d etail
  • Strong organizational skills
  • Excellent customer service skills
  • Job Requirements

    • Handle incoming customer service calls
    • Dispatch incoming customer phone calls
    • Accept customer calls and return customer
    • Maintain customer service related information for customer accounts
    • Ensure quality customer service and customer satisfaction
    • Maintain customer service voicemail and return customer calls
    • Provide customers with superior customer service
    • Provide customer service for internal customers
    • Capturing customer information and answering customer inquiries
    • Resolve inbound customer calls regarding account
    • Take customer orders and provide high-quality customer service
    • Make out going customer service calls
    • Work with customer service manager to ensure proper customer service
    • Resolve any customer service issues
    • Answering inbound calls and providing excellent customer service
    • Provide customer support and handling customer inquiries
    • Combining excellent customer service skills
    • Assure quality customer service to all customers
    • Provide exceptional customer service to all customers
    • Provide superior customer service with all customer interactions