Singapore, SG

Backend Software Engineer, Customer Service Platform

The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company’s internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.


  • Develop large-scale software systems that powers TikTok app.
  • Improve system design and architecture to ensure high stability, performance and reliability of the product.
  • Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.


  • Bachelor’s degree or equivalent practical experience in Computer Science or related technical fields.
  • 2+ years of coding experience with a general purpose programming language (ie. Java, C/C++, Go, Python).
  • Demonstrated knowledge of Redis/MySQL/Elasticsearch/Druid/Spark Streaming.
  • Experience working on distributed cloud services.
  • Understanding of algorithms, data structures, and their time and space performance.
  • Good understanding of large scale backend service design is preferred.