Tech Providers Inc

Princeton, NJ

Resource Professional - Onsite - Princeton NJ

Job Title:  Resource Professional
Job Location:  Princeton, NJ - 08540
Project Duration:  3+ Months’ Contract to Hire
 
Job Description:
The Resource Professional oversees the day-to-day relationship between the customer, Client Recruiters and vendor representatives with respect to order and assignment management activities. Manages the day-to-day process outlined in our VMS program providing quality candidates for the customer.
  • Responsible for order management process
  • Validate incoming orders to insure complete understanding of order requirements.
  • Distribute orders to appropriate Client office and suppliers in accordance with the program contract terms and conditions.
  • Manage contractor assignment data.
  • Review candidates resumes to ensure all client requirements are met.
  • Meet or exceed all program SLAs and determined by account.
  • Identify and develop new business opportunities for Client.
  • Assist Client Professional in increasing fill rate on all program orders.
  • Ensure all required program on-boarding requirements are met.
  • Meet with client managers to insure complete understanding of business requirements.
  • Assist with the collection of all new assignment paperwork.
 
Travel may be required (10% or less) to client sites.
 
Required Skills
  • Ability to apply recruiting experience to other client verticals (Clinical, Legal and Creative) may be necessary.
  • Demonstrated ability to analyze information, people, data and other resources to determine courses of action.
  • Ability to be accessible by pager or cell-phone, if required
  • Above average communications skills (oral, written, and listening)
  • Ability to think strategically.
  • Ability to follow standard process and program guidelines.
  • Ability to deliver the highest standard of customer service.
  • Ability to develop and execute order management strategies.
  • Order and Assignment Management
 
Education:
  • Bachelor's Degree in Business, Human Resources or related field.
 Required Years of Experience:
  • Minimum of 18 months of staffing experience, with a minimum of 6 months in account management or coordination is preferred.
 Desired Skills: Staffing industry preferred.
Desired Education: Combination of education and/or experience is preferred.
Desired Years of Experience: 3 Years’ Experience Onsite Staffing Professional
 
Additional Information:
Typical Day
  • Fulfils client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services.
  • Responsible for ensuring resolution to the day-to-day issues that arise among the contractor/subcontractor population, within their respective program. Reports issues to respective supplier for resolution.
  • Requisition management (creation of job requirements, intake calls, shortlisting, interview scheduling, hiring manager/supplier follow up, onboarding, etc.) Maintain daily requirements management processes moving in order to fill job requisitions in a timely manner, while also meeting all established SLA’s
  • Non-requisition management (extensions, timesheets, offboarding, etc.)
  • Monitor, respond to, and work items and activities that come into the program mailbox.
  • Responsible for the execution and meeting of program SLAs
  • Responsible for the execution, creation/maintenance and storage of Program Operating Manuals and SOP’s
  • Completion of a daily activity tracker
 
Other accountabilities as assigned.
  • Program Backup Support – ensuring up to date training and readiness to cover assigned programs as a backup.
 
Shift/Scheduled Hours:
  • M-F 8-5 - Candidate must be flexible based on Client peaks.