Where Deep Science & Technology Meets Real World Applications Soul Machines is changing the way the world interacts with technology For innovators and brands seeking to communicate, collaborate and cooperate like never before Soul Machines™ is the first Human Experience Platform that gives you the ability to automate and personalise digital interfaces and interactions at scale. Soul Machines™ is a deep science and technology company fusing AI, computational brain models and experiential learning to usher in a new era of Human Experience across all digital platforms and interfaces. We are first applying our innovations to redefine customer and brand experience – through digital interfaces and applications ranging from service and support to sales and product. In the process we’ve created the world’s most human digital beings. Leading innovators and brands are using Soul Machines™ AI HX™ Platform to create, deploy and manage new forms of digital interfaces that operate independently. They are driving the shift from transmission to interaction. From content to compelling communications and powerful emotional connections. Our revolutionary AI HX™ Platform consists of Soul Machines Digital DNA Studio for creating and personalising hyper-real interfaces rapidly and at scale. Our Soul Engine™ integrates deep AI, computational brain models and Experiential Learning to dynamically manage interfaces across all environments, infusing them with intelligence and your brand personality. SoulX™ provides the community, tools and services to deploy with development and brand partners. People Soul Machines is the brainchild of Academy Award winner Dr Mark Sagar and Entrepreneur Greg Cross.  We started with 10 employees in 2016 based in a lab in Auckland, New Zealand. This has quickly grown to 150 and counting with staff representing 17 Countries. Our main centres are Auckland and San Francisco with other offices in New York,  Melbourne, Tokyo and London  We search for curious people who love to solve problems. We’re breaking new ground and every team faces technological challenges that haven’t been faced before, making this a challenging and extremely rewarding place to be.  Our staff have the latest tools and tech needed to do the best job possible. If you need a standing desk then we can make that happen too. Want to work from home? no problem  We regularly put on staff lunches, and of course endless coffee! If you’re in the NZ office we also make our way over to beautiful Waiheke island every Christmas for an amazing meal and wine at one of the world's leading wineries.

Soul Machines Limited

San Francisco, CA

Pre Sales Solutions Engineer

oul Machines is changing the face of human computer interaction, and we're seeking a skilled Sales Engineer to join the team. We're a hugely diverse team of researchers, engineers, artists and more. With staff from all around the globe we welcome applications from anyone who believes they can add value.

The Sales Engineer provides technical leadership on Soul Machines throughout the sales cycle. Using a blend of technical and sales skills, this person is primarily responsible for evaluating the customer’s technical and functional requirements, developing a sound architectural blueprint in line with their business goals, and using solution selling techniques to position and differentiate the Soul Machines offerings. As an experienced practitioner, the Sales Engineer works collaboratively with colleagues, customers and prospects to build transformational business solutions within large Enterprise customers globally.

This person will be an influencer and thought leader and will also possess the in-depth technical expertise and credibility, including application architecture, application lifecycle management, technical architecture and integration. The Sales Engineer will possess the skills and experience necessary to perform hands-on activities as required to ensure success.

Key Responsibilities:

  • Conduct requirements gathering workshops and lead the solution design process
  • Contribute subject matter expertise to effort estimation, project scope and SOW development
  • Work with Account Teams to develop and execute on the best strategy for engaging with customers to support sales cycles and account development activities
  • Articulate recommendations through compelling presentations and architectural blueprint documents to a variety of audiences, including technical and non-technical.
  • Lead technical scoping of complex, multi-phased delivery projects and provide hands-on delivery guidance including: REST API's, Javascript SDK Support, Cloud Platform Architecture.
  • Work with customers to create and influence proper standards for development, testing, governance and software development lifecycle
  • Identify ongoing risks and pain points throughout the project, develop and implement mitigation measures in conjunction with teammates and clients
  • Create and contribute to evolving knowledge bases (internal and external), technical documentation, implementation patterns and working code / product samples.
  • Turn market and client insights into functional recommendations and enhancements to the core product

Essential skills & Experience:

  • 5+ years of experience in a pre-sales or customer-facing role for enterprise software.
  • 5+ years demonstrated expertise designing, implementing, and supporting Enterprise-grade technical solutions meeting complex business requirements
  • Ability to think strategically and to advise companies on opportunities to transform their organisation based on Digital Human innovations
  • Proven ability to communicate effectively at CxO level
  • Proven ability to analyze, design, and optimize business processes via technology and integration.
  • Possesses hands-on experience with REST API integrations, WebSockets and interconnectivity between complex disparate systems.
  • Advanced understanding of at least one programming / scripting language - Node JS (preferred), Python, C# etc
  • Proven experience translating business requirements into functioning architecture
  • A technical mindset with great attention to detail
  • High quality organizational and leadership skills
  • Outstanding communication and presentation abilities
  • Ability to work cross functionally and globally

Desired skills:

  • Previous experience in the artificial intelligence industry and working knowledge of AI systems, ML, NLP (i.e. IBM Watson, Google Dialogflow, Azure Bot Services)
  • Exposure to User Interface development using React (preferred), Angular, Vue or JQuery etc
  • Experience developing backend web services for the purposes of systems integration using Express Node JS (preferred), .NET Core, Python etc
  • Knowledge of at least one Cloud Vendor (AWS, Google Cloud, Microsoft Azure) and basic networking / cloud security principles