SINC

Moorestown, NJ

Customer Service Representative / Account Coordinator

$35,480-$42,000 / YEAR

The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following. Other duties may be assigned:

  • Tracks and expedites all aspects of orders for assigned customers.

  • Completes required reports (e.g. – status reports, forms, etc.) for the customer.

  • Control and determine materials, time, and process of production runs based on Customer’s forecast.

  • Acts as the main liaison between the customer and production facilities.

  • Expedites the accurate flow of information within production facilities.

  • Interfaces with the customer via phone, email, etc. and will visit customers with sales reps as required.

  • Prepares internal reports as required.

  • Processes complaints and other documentation as required.

  • Responsible for coordinating daily shipments.

  • Processes invoices daily and credit notes as required.


Job Requirements

EDUCATION AND/OR EXPERIENCE:

  • Bachelor degree or equivalent from four-year college or technical school; or Associates degree with 2 years of related experience and/or training; or equivalent combination of education and experience.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Knowledge of Microsoft Office required. SAP experience helpful, but not necessary.

  • Must be able to work longer than normal hours from time to time, plus be available to travel overnight on customer visits.