Sanford Health

Fargo, ND

Office Assistant | Call Center

$30,500-$60,500 / YEAR

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

See yourself at Sanford!

Facility: 501 Place Building

Location: Fargo, ND

Address: 501 4th St N, Fargo, ND 58102, USA

Shift: 8 Hours - Evening Shifts

Job Schedule: Part time

Weekly Hours: 12.00

Job Summary

Performs a variety of duties involved with food service for patients. Serves meals and snacks to patients in a professional manner. Ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels. Delivers appropriate room service menus to patients, instructing patients on meal ordering systems. Assesses patients’ ability to utilize the meal order system. Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff. Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information. Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.

Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters. Provides appropriate menu for diet. Possesses excellent customer service skills continuously. Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff. Establishes effective working relationships with co-workers, supervisors and nursing staff. Evaluates and maintains quality control standards.

Department Details

This position is a Call Center position that takes patient meal orders over the phone. Other tasks include monitoring food allergies, entering tubefeedings, monitoring diet orders, etc.

This position works 1145-815 every Tuesday and rotating Sundays. Also works rotating holidays

Qualifications

Direct customer service experience preferred. Previous food service experience and/or work with therapeutic diets preferred.

On-the-job training provided.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit [ Link Removed ] .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call [ Phone number blocked ] or send an email to [ Link Removed ] .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Job Function: Facilities and General Services

Req Number: R-38953

Featured: No