Our Lady of the Lake RMC


Medical Asst 1

The Medical Assistant 1 assists in examination and treatment of patients under the direction of a physician. Interviews patients, obtains vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. May serve as a preceptor for clinical staff. May be required to draw and collect blood samples from patients and prepare specimens or swabs obtained for laboratory analysis. Coordinates patient flow, schedules appointments, procedures, tests and referrals. May triage phone calls, "call-in" non-narcotic prescriptions as per provider's direction and frequently communications with patients and their families. Works under close supervision of the physician and clinic manager.

  • Properly identifies patient by requesting patient name, DOB prior to any patient interactions.
  • Ensures confidentiality of protected patient health information by utilizing safe business practices that support HIPAA regulations.
  • Completes and documents patient visit notes accurately which may include but not limited to the chief complaint, past medical and surgical history, family history, vital signs, immunizations, allergies, medications, nutrition and health and wellness issues as directed by physician practice and organizational processes.
  • Prepares, stocks, and cleans exam rooms and maintains supplies and equipment for patient care.
  • Assists the physician with minor surgical procedures and follows appropriate procedures for obtaining, handling and processing specimens and cultures.
  • Coordinates patient flow to ensure physician efficiency includes managing the patient schedule and wait times
  • Instructs patient and/or family regarding diagnostic procedures, medications, nutrition and health/wellness issues using pre-approved forms and information.
  • Retrieves and sends requested patient health information to authorized individuals in a timely fashion in accordance with HIPAA regulations and organizational policies and procedures.
  • Patients are notified of test results, changes in medications and other alteration in treatment plan as instructed by practitioner within 48 hours of test results.
  • Utilizes all equipment, supplies, facilities and resources in a prudent and efficient manner in order to ensure efficient departmental operations and the provision of high-quality health care services.
  • May assists with clerical duties such as answering phones, filing and preparing charts, checking in/out referrals, maintaining referral database, verifying and confirming benefits, coordinating paperwork for patient needs such as FMLA or back to work/school messages.
  • Perform other related duties as assigned.


Education: High School diploma or equivalent

Experience: Completion of a medical assistant program or 1 year experience in a clinical capacity

Training and Skills: Computer literate; skilled in use of Microsoft outlook, electronic health records and other software programs.

Licensure: American Heart Association BLS Certification