Openpay (ASX: OPY) is an omni-channel payment solution that provides customers with flexible, interest-free payment plans, in-store, online and through the Openpay App. Openpay is available in Australia, New Zealand and the UK across industries including retail, healthcare, automotive, home improvement and more. Openpay is more than just a “buy now, pay later” offering. We strive to push the BNPL sector, and our technology, further by offering a solution that evolves to keep you at the forefront of modern payment systems.

Openpay Group

Phoenix, AZ

IT/Application Support Analyst

Openpay (ASX: OPY) is an omni-channel payment solution that provides customers with flexible, interest-free payment plans, in-store, online and through the Openpay App. Available in Australia, New Zealand, and the UK with our launch into the US. Currently underway! As a global fintech company, Openpay are defining the next generation of payments. We believe people and businesses should have freedom and flexibility in how they pay with no hidden catches.

In doing so we’re changing the way people pay, for the better, and we’d love you to join us in our mission. As an established Australian business, we’re continuing to supercharge our growth by turning the world Amber. That’s right, “Aussie Amber” (our Marketing Team nailed that one!) This Amberfication is led by in-store, mobile app and on-line payments.

About the opportunity:

The IT/Application Support Analyst provides local IT Service Desk support for the US as well as Application Support for our various systems and services. This includes providing analysis for solving technical issues, escalating & managing the tickets, performing system health checks, and liaising with both internal and external stakeholders.

What your day to day will look like :

Providing local IT Service Desk support for US Employees including; User provisioning, Physically setting up computers, monitors, printers and other peripherals, technical support for Windows 10 and macOS devices and technical support for Office 365 and other cloud software.

Managing physical IT assets including repairing and replacing equipment, as necessary.

Documenting all IT procedures within the office.

PCI compliance management and associated activities.

Applying technical knowledge to analyze and resolve issues within agreed SLAs.

Windows Server System Administration.

Providing Application Support as part of the Global Production Support Team.

Monitoring system/application alerts and notifications, resolving the issues where necessary or escalating them to the relevant teams.

Monitoring the performance of and identify trends associated with network and systems.

The bit about you :

Basic Network, SQL, and server knowledge.

Demonstrated ability to build and execute SQL queries and identify patterns in data.

Excellent written and verbal communication skills.

Quick learning attitude with a passion to learn.

Experience in ITIL.

Able to efficiently communicate technical concepts to a non-technical audience.

The ability to build good working relationships.

Exceptional attention to detail.

Ability to work well autonomously.

Have completed a tertiary qualification related to Computer Science/Information Technology or have relevant work experience

The Team you'll be joining:

We believe every new team member has an opportunity to add to our culture – we’re a vibrant team of Podcasters, Ultra-Marathoners, Weightlifters, Chess Players, Students and more, so we’re looking for people who want to be part of a diverse and ever changing team.

Being part of a growing Fintech means you’ll need to be self-starter with high energy, motivation and focus on achieving targets. You’ll crave the unknown and be excited by the opportunity to challenge yourself every day. As we grow, we change, so you’ll be flexible, willing to evolve as our systems and processes do. Always tenacious, you’ll relentlessly pursue opportunities and will be quick to bounce back if you encounter a setback. Most importantly, you’ll be kind - our team appreciate and support each other (particularly this year) so you’ll want to be part of that team spirit.

If this sounds like you, we'd love to hear from you!

Short-listed candidates will be advised by telephone. Please note, due to the requirements of this role, candidates must have full working rights in the United States.

Openpay is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.