MS Solutions LLC

Houston, TX

Remote Customer Service Representative

$10-$13 / HOUR

We’re looking for a highly skilled customer service representative to join our team, managing inbound phone calls with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice of our client, you will be integral to reinforcing our reputation for exceptional customer service.

Job Requirements
  • Handle customer inquiries and complaints 
  • Provide information about the products and services
  • Resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills