MiSource

Tampa, FL

Customer Service Representative

$13-$16 / HOUR

Key Highlights

  • 1 year of customer service experience preferred
  • 3-6 month contract (Top-producers will have the opportunity for a permanent position)
  • The start date is ASAP
  • 20+ positions available
  • Pay Rate: $13-14/hr with UNLIMITED OVERTIME available and pay incentives available
  • Must be available for weekend work
  • 2 weeks of on-site training provided – additional training will be completed remotely

Essential Functions and Responsibilities:

  • Professionally communicate with internal and external customers using a variety of methods while using a computer to check on orders, delivery information, product availability, and other information as requested by the customer
  • Enter, post, and process orders for finished goods and replacement parts per operating procedures.
  • Cancel partial or complete orders as requested by customers or as needed due to discontinuation of items. Manage orders to ensure replacements, discontinued items, complete orders, crossed items/orders and others are all addressed and handled correctly to ensure an accurate order.
  • Collaborate with multiple departments on product returns, negotiate with customers to keep, or issue a return authorization as needed.
  • Select orders to organize full and partial deliveries. Schedule product pick-ups and deliveries to ensure a continuous flow of ordered and allocated products from our distribution center to the customers in the most timely and efficient manner. Contact customers to schedule deliveries and/or advise of product deliveries. Negotiate with customers, marketing specialists and/or other departments as needed to ensure all allocated product is delivered and/or picked up as scheduled
  • Address and handle internal and external customer issues, concerns, and inquiries in the most professional manner. Quickly make decisions to assist customers and solve problems based upon generally established guidelines with understanding that on rare occasions, it may be necessary to make exceptions. Follow-up as needed to ensure completion, resolution, and customer satisfaction.
  • Ensure customer information such as contact information, address, phone number, delivery availability, etc., is accurate and current; update customers’ delivery availability regularly to account for a holiday, seasonal and other changes.
  • Develop and maintain a good understanding of product knowledge to ensure the product is ordered correctly to complete sets as the customer requires. This information constantly evolves requiring continuous learning to be able to provide correct information to customers.
  • Effectively move from one call to the next treating each caller as if they are the most important person at that moment. Provide them with undivided attention and assistance. When difficult situations arise, leave them behind when moving on to the next customer.
  • Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
Job Requirements
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions