Mercer Distribution Services

Burien, WA

Customer Service Admin

$16-$18 / HOUR

CES Operations Clerk Job Description

Responsibilities include:

·         Coordinate with various US Customs agencies (USDA, FDA, CPSC) on exams set up

·         Communicate with broker/forwarders and consignees to receive information needed to set up exam

·         Coordinate with steamship lines and terminals to move containers to the exam site

·         Coordinate with Mercer Dispatch and other trucking companies to have containers moved to the site and arrange for pick up after exam

·         Coordinate with chassis companies and truckers to perform street turn on chassis as needed

·         Set up information in computer system for tracking purposes

·         Set up files and maintain information as the exam progresses

·         Inform warehouse lead so he/she can coordinate with custom agents

·         Notify customers of any issues with the exam and update customer as needed

·         Download pictures for our records and email any pictures to customer

·         Check containers in/out of yard

·         Multi-tasking within a Customs Exam Station, transportation and fulfillment warehouse

·         Enter work orders, track customs releases, enter customer invoices for billing

·         Ensure all paperwork and payment is received before container is approved to leave yard

·         Large volume, fast paced e-mail and phone receive/writing /returning

·         Document storage and filing

·         Flexibility in job duties/responsibilities (will be cross trained on other functions)

·         General customer service to include answering phones, account management, responding to customer inquiries

·         Assist in recording trucks coming in through back gate

·         Other duties as assigned

 General Qualifications:

·         Excellent communication skills with customers, customs agents, and coworkers

·         Previous experience in customs brokerage, knowledge of US import CES/CFS processes preferred

·         Must be able to multi-task effectively

·         Detail oriented, well-organized, and flexible

·         Excels in fast-paced, team-oriented environment

·         Demonstrate positive attitude when arranging on-time deliveries and tracking loads

·         Demonstrate strong proficiency in MS office suite- Excel, Word, Outlook, Access

·         High school graduate or equivalent, AA preferred

Job Requirements
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions