McKesson

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare.

McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities, and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare

Current Need:

• Our Jacksonville, FL location is looking for dynamic and motivated Customer Service Representatives to join our team. This role will interface with customers and company representatives to provide a premier solutions experience. This is a fantastic chance to work for a company that has the rare mix of a rewarding, yet high-paced and professional work environment. 

Position Description:

• Responsible for interfacing and addressing the needs of McKesson customers and company representatives
• Facilitate ease of communication with customers through genuine connection, solutions-focused approach and an efficient problem-solving mentality.
• Responds to inbound calls and order entry
• Educates customers on products and services available 
• Works with a high sense of urgency that is critical to resolving customer needs timely 
• Researches and processes credit to customers for stocked returns, damages, and other issues
• Follows correct procedures and compliance guidelines (i.e., hazardous materials, cold chain compliance, pedigree) 
• Responds to basic customer inquiries regarding products, pricing, and backorder, invoices and POD’s in a timely and professional manner
• Manages customer and product data within the system
• Takes on special projects as assigned

Minimum Requirements

• High School diploma or equivalent
• Desire to help others and solve problems
• General knowledge of customer service processes and procedures
• Proficient with MS Office
• Able to thrive in a dynamic environment and navigate complexity and change
• Professional written and verbal communication

Preferred Qualifications

• 2+ years of customer service experience
• Strong pharmaceutical and distribution knowledge a plus
• Knowledge of SAP
• Advanced with MS Office

Core Role Abilities

• Flexibility to work varied schedule depending on need – weekend shifts may be required
• Effective and positive interaction with customers, vendors, and team members
• Ability to prioritize and multitask 
• Keyboarding at medium proficiency level – large percent of time performing computer-based work
• An energetic self-starter and ability to work autonomously   
• Detail-oriented with solid problem-solving skills

This is a work-from-home position but must be located in the Jacksonville, FL area.