McKesson

Jacksonville, FL

Customer Service Representative

$15-$20 / HOUR

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare.

McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities, and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare

Current Need:

 

  • Our Jacksonville, FL location is looking for dynamic and motivated Customer Service Representatives to join our team. This role will interface with customers and company representatives to provide a premier solutions experience. This is a fantastic chance to work for a company that has the rare mix of a rewarding, yet high-paced and professional work environment. 

Position Description:


  • Responsible for interfacing and addressing the needs of McKesson customers and company representatives
  • Facilitate ease of communication with customers through genuine connection, solutions-focused approach and an efficient problem-solving mentality.
  • Responds to inbound calls and order entry
  • Educates customers on products and services available 
  • Works with a high sense of urgency that is critical to resolving customer needs timely 
  • Researches and processes credit to customers for stocked returns, damages, and other issues
  • Follows correct procedures and compliance guidelines (i.e., hazardous materials, cold chain compliance, pedigree) 
  • Responds to basic customer inquiries regarding products, pricing, and backorder, invoices and POD’s in a timely and professional manner
  • Manages customer and product data within the system
  • Takes on special projects as assigned
Job Requirements

Minimum Requirements

  • High School diploma or equivalent
  • Desire to help others and solve problems
  • General knowledge of customer service processes and procedures
  • Proficient with MS Office
  • Able to thrive in a dynamic environment and navigate complexity and change
  • Professional written and verbal communication

Preferred Qualifications

  • 2+ years of customer service experience
  • Strong pharmaceutical and distribution knowledge a plus
  • Knowledge of SAP
  • Advanced with MS Office

Core Role Abilities

  • Flexibility to work varied schedule depending on need – weekend shifts may be required
  • Effective and positive interaction with customers, vendors, and team members
  • Ability to prioritize and multitask 
  • Keyboarding at medium proficiency level – large percent of time performing computer-based work
  • An energetic self-starter and ability to work autonomously   
  • Detail-oriented with solid problem-solving skills


This is a work-from-home position but must be located in the Jacksonville, FL area.