Interactive Resources LLC

Jacksonville, FL

Remote Customer Service

$30,000-$81,000 / HOUR
We are currently hiring for an ongoing opportunity at one of our established clients. If you are looking for remote work and meet these requirements - apply today .

Job Responsibilities:

  • Assist members with appointment scheduling, cancellations, and reschedules
  • Interact with members to identify member needs, clarify information, research issues, and provide solutions in a timely manner
  • Documents member inquires, appointment scheduling, call outcomes, special requests and other relevant information into department computer system.
  • Meet expectations for individual daily, weekly and monthly sales goals and quality engagement standards for all clients.
  • Will work on multiple computer platforms simultaneously, including but not limited to Outlook, SharePoint, electronic medical record system
  • Manage high volume of outbound and inbound calls, emails, chat, and texting communications in a timely manner
  • Job Types: Full-time, Contract

    Pay: $14.00 per hour

    Job Requirements
  • Sale Call and Scheduling: understand all services and proper utilization of scripting to efficiently sell PHC services to members and successfully close to schedule appointments.
  • Providing excellent customer service
  • Answer inquiries