Icon Consultants

Monroeville, PA

Customer Service Assistant IV

$32,500-$75,500 / HOUR
Customer Service Assistant – Supply Chain
Monroeville, PA  15146
Pay:  Up to $21.75/Hr.
1 Year Contract
We are seeking a Customer Service Assistant for our Industrial Coatings client in Monroeville, PA.  In this role you will be responsible for coordinating all key activities within the PPG supply chain in order to provide on time delivery to our customers, working closely with global sales, manufacturing teams, and various corporate departments.
  • Provide a maximum level of customer service to assigned accounts while working closely with Sales to ensure that sales and profitability objectives are met.
  • Coordinate all aspects of order processing, applying specialized knowledge of technical details and product applications in the customer order process.
  • Maintains ongoing relationships with key customers and interfaces regularly with Sales, Supply Chain, Logistics, Credit, Distribution, Transportation, Manufacturing, and IT.
  • Responsible to coordinate all key activities within the PPG supply chain in order to provide on time delivery to our customers.
  • Work closely with our global sales, manufacturing teams, and various corporate departments with PPG and within our customer’s organizations.
  • Coordinate contact with customers, assuring thorough and accurate order processing, suggesting alternative products and services and providing support in the resolution of customer complaints and issues.
  • Serve as liaison between Sales, Logistics, Transportation, and Manufacturing with regard to scheduling, capacity, service and systems issues, account priorities, and various customer issues that maybe gathered through customer communications.
  • Provides clear instructions to internal departments, enabling them to prepare for and ship orders at customer service levels equal to or greater than those dictated by competitive forces in the marketplace.
  • Communicate with customers on activities in the above areas integral to on-time delivery of orders and complaint resolution.
  • Provide customers with timely and accurate information with respect to our shipping capabilities and the status of orders from the time of receipt through shipment, delivery, and payment of invoice.
  • Manage the price increase process, including the notification of customers and the updating of the order entry and invoicing system as necessary to ensure accurate billing.
  • Bachelor’s degree
  • 2-plus years of experience in relevant customer service and accounting principles
  • Experience with SAP required
  • Success Factors – Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective, develop others) plus the following:
    • Take responsibility; build strong work relationships; influencing others; attend to details; planning and organizing; communicate and share; solve problems; customer service functional expertise.
  • Oracle Transportation Management Software (OTM) preferred.
  • Strong working knowledge of Logistics and Supply Chain procedures, export management,
  • Strong working knowledge of Windows and Microsoft Office products.
Apply now for immediate consideration.