HSGI, Inc.


Virtual Call Center Agent - Work from Home


You will answer incoming calls from customers & respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.



·         Candidate can be anywhere in US

·         Candidate should be 18 years or older

·         Candidate should hold High School Diploma, or equivalent

·         Candidate Should be able to successfully pass a criminal background check

·         Have at least six months of customer service experience

·         Preferably, have previous Contact Center and/or work from home experience

·         Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred

·         Candidate should be able to work independently with discipline and motivation to succeed in a virtual environment

·         Candidate should have excellent English written and verbal communication skills

·         Candidate should be courteous and friendly with high degree of professionalism

·         Thrive in a fast-paced work environment

·         Proficient in relevant computer applications

·         Knowledge of customer service practices and principles



HSGI, Inc. is a full service staffing company supplying qualified technical and professional employees to the most reputable companies in the Aerospace/Aircraft industry—across the United States and abroad.



Weekly Payroll, Medical Insurance Available, Longevity Bonus, Vacation Pay, Referral Bonuses

We care about you and your career, we care about you and the ones you care for, and our success is your success. You are not just a contractor you are a valued team member and part of our family. We look forward to working with you soon!


Please contact Nora Brown with HSGI, Inc.
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Nora Brown – Recruiter

Job Requirements


·         Answer incoming calls and respond to customer’s emails

·         Management and resolve customer complaints

·         Sell products and place customer orders in the computer system

·         Identify and escalate issues to supervisors

·         Provide product and service information to customers

·         Research required information using available resources

·         Research, identify, and resolve customer complaints using applicable software

·         Process orders, forms, and application

·         Route calls to appropriate resources

·         Document all call information according to standard operating procedures

·         Recognize, document, and alert the management team of trends in customer calls

·         Follow up customer calls where necessary

·         Complete call logs and reports

·         Other duties as assigned