Heritage Insurance

Clearwater, FL

Corporate Representative

$35,000-$145,500 / YEAR

Position Summary:

Attend depositions, mediations, hearings, trials as Corporate Representative. Investigates, evaluates, reserves, negotiates and settles assigned claims in accordance with Best Practices. Provides quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manages claims by completing essential functions including contacts, investigations, damages development, evaluations, reserving, litigation management, and disposition.

Responsibilities:

  • Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
  • Ensure the validity of litigated claims while maintaining Heritage's commitment to superior customer service and support.
  • Manage first party defense costs associated with assigned claims according to Legal Department policies and practices.
  • Monitor assigned lawsuits, overseeing the timely deposition of litigated claims and keeping all claims files organized and up-to-date.
  • Negotiate and settle claims, attending mediations and trial as needed.
  • Present high level summaries of litigated files to involved executive staff.
  • Analyze/evaluate insurance policy coverage questions and claims.
  • Conducts coverage analysis based on application of policy information, facts or allegations of each case. Consults with Unit Manager on use of Claim Coverage Counsel.
  • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
  • Maintains effective diary management system to ensure that all claims are handled timely. Evaluates liability and damages exposure, to assisy with establishment of proper indemnity and expense reserves, at required time intervals,
  • Utilizes evaluation documentation tools in accordance with department guidelines.
  • Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.
  • Negotiates disposition of claims with insured's and claimants or their legal representatives, as required. Recognizes and implements alternate means of resolution.
  • Manages litigated claims as assigned. Develops litigation plan with staff or panel counsel, track and control legal expenses. Assures cost-effective resolution.
  • Maintains claim files, has an effective diary system, and documents claim file activities in accordance with established procedures.
  • Attends depositions, EUOs, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
  • Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
  • Protects organization's value by keeping information confidential.
  • Maintains compliance with Claim Department's Best Practices.
  • Provide quality customer service and ensure file quality.
  • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs.
  • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
  • Participates in special projects as assigned.
  • Overnight travel maybe required.
  • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.


  • Effectively communicate and summarize complex lawsuits
  • Ability to testify in legal settings
  • Effective negotiator
  • Display exceptional organizational and multi-tasking skills
  • Exhibit strong communication skills
  • Take initiative and be proactive with duties and responsibilities
  • Display strong analytical skills
  • Have knowledge of legal procedures and practices
  • Associate's Degree required; Bachelor's Degree preferred. A combination of education and significant directly related experience may be considered in lieu of degree.
  • 620 Licensure required.
  • Three to five years of experience in acting as Corporate Representative; property and casualty segment preferred.
  • Experience with Xactware products preferred.
  • Flexibility to work nontraditional hours.
  • Demonstrated ability to research, conduct proactive investigations and negotiate successful resolutions.
  • Proficiency with Microsoft Office products required; internet research tools preferred.
  • Demonstrated customer service focus / superior customer service skills.
  • Excellent communication skills and ability to interact on a professional level with internal and external personnel
  • Results driven with strong problem solving and analytical skills.
  • Ability to work independently in a fast paced environment; meets deadlines, and manages changing priorities effectively.
  • Detail-oriented and exceptionally organized
  • Collaborative partner; ability to contribute to a positive work environment.