Global Solutions

Remote Customer Service - starting ASAP

Location: Jeffersonville, IN

**Will be required to go into the office to complete onboarding paperwork and pick-up laptop but working remotely - must be able to go into office and have reliable transportation to do so**

Pay: $13.99/hr.

Hours: Monday through Friday 1st and 2nd shift

Responsibilities

• Managing incoming calls as well as customer service inquiries
• Generating sales leads that develop into new customers
• Identifying and assessing customers' needs for the purpose of achieving customer satisfaction
• Following communication guidelines, procedures and policies
• Going the extra mile for engaging customers
• Handling customer complaints, providing appropriate alternatives/solutions within time limits and also following up for ensuring resolution
• Keeping records of interactions with customers, filing documents and processing customer accounts
• Providing accurate, complete and valid information using suitable methods/tools
• Building sustainable and trust relationships with customers through interactive and open communication

Requirements

• At least a High School degree
• Prior experience as a Customer Service Representative
• Experience with phone contact handling
• Strong presentation as well as communication skills