Global Solutions

Jeffersonville, IN

Remote Customer Service - starting ASAP

Remote Customer Service - starting ASAP

Location: Jeffersonville, IN

**Will be required to go into the office to complete onboarding paperwork and pick-up laptop but working remotely - must be able to go into office and have reliable transportation to do so**

Pay: $13.99/hr.

Hours: Monday through Friday 1st and 2nd shift

Responsibilities

  • Managing incoming calls as well as customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers' needs for the purpose of achieving customer satisfaction
  • Following communication guidelines, procedures and policies
  • Going the extra mile for engaging customers
  • Handling customer complaints, providing appropriate alternatives/solutions within time limits and also following up for ensuring resolution
  • Keeping records of interactions with customers, filing documents and processing customer accounts
  • Providing accurate, complete and valid information using suitable methods/tools
  • Building sustainable and trust relationships with customers through interactive and open communication

Requirements

  • At least a High School degree
  • Prior experience as a Customer Service Representative
  • Experience with phone contact handling
  • Strong presentation as well as communication skills