Fastnet software International Inc.

Waukesha, WI

Customer Service Representative

$13-$15 / HOUR

HI,

I have job requirement for you as Customer Service Representative - in below location. Let me know if you are interested for this.

 

2 months contract +hire

Waukesha WI 53166

TECHNICAL SKILLS

Must Have

·         2 years Customer Service, Medical field preferred

·         Monday-Friday 8-5

·         Nextsource screen and offer

·         • Outstanding attention to detail

·         Start contingent on background after drug screen submission

CUSTOM FIELDS

Location Code

90321911

JOB DESCRIPTION

Customer Service Rep

Please complete minimum of 1 reference check and include this in the comments section in VNDLY.  

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.  

·       Handling patients, referral sources, and administrative department inquires

·       Communicating with insurance companies and/or prior authorization requests

·       Entering patient information into a customer information system

·       Ensuring customer satisfaction and assisting them with issues/concerns related to their health

·       Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

·       Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

·       Becoming educated in qualifications of multiple insurances to ensure clean order intake

 

Job Requirements

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

·       High School Diploma or GED, some college, preferred

·       Minimum 1 year of Customer Service

·       Ability to convey a positive and professional image to customers and employees

·       Maintain composure in high-pressure situations

·       Capable of following an issue through to its conclusion

Job Requirements
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions