We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.
We are now striving to attract and train the most capable and skilled individuals to help us acquire new clients, grow into new markets, and develop new campaigns. We provide full training and career advancement in this globally expanding industry. Eclipse California reviews promotions based upon individual performance.
Our customer service representatives are the face of our clients to their high priority customers and specialize in new consumer business acquisition, marketing, and customer retention. Because our clients trust us to represent their reputation, we provide extensive training in cutting edge sales techniques, product knowledge, and business psychology. Combining that training with candidates that are highly competitive, goal-driven, and adaptable is what keeps us ahead of the competition!
Key Responsibilities and Accountabilities:
Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills
Ensure customer sales have been completed and all questions have been thoroughly answered
Maintain constant and consistent follow-up and proactive communication with customers
Knowledge of our client’s products and staying up to date with any new promotions they may be offering
Familiarize yourself with the competition, pricing, and frequently asked questions or concerns for potential new leads
The ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes
Maintain a positive attitude and a desire to be successful
Maintain a professional, yet friendly, atmosphere for customers
Other duties within the scope, spirit, and purpose of the job, as requested by management
Hired Candidates will receive the following:
Fun Corporate Culture
Customer Service Experience
Opportunity to Manage Different Personalities
Desired Skills, Experience, and Qualifications:
Bachelor's degree preferred OR
2+ years of related experience in customer service
Outstanding interpersonal, verbal, and written communication skills
Detail-oriented individual who also has the ability to think and plan strategically
A self-motivated problem solver with creativity, a strong work ethic, and a high energy level
Have a passion for our customer experience based mission