Duggan Manufacturing

Utica, MI

Sales Account Manager

$17-$22 / HOUR

Essential Job Functions and Responsibilities:

· Responsible as an individual contributor to effectively qualify, quote and close business to achieve revenue retention and growth targets Effectively and continuously expand network of contacts inside the customers' company

· Be proficient in:

o Discovering customer strategic priorities and uncover new projects / programs

o Securing key contacts in procurement and engineering and up the management chain

o Keeping Duggan top of mind and communicate new capabilities or company news to customers

o Teaming with Program Management to provide an outstanding customer experience and successfully retain and grow sales revenue

· Develop and implement sales plans that provide clearly defined strategies, tactics, and timeframes to maximize sales success: revenue growth and total revenue

· Schedule and present Monthly sales plan updates, reporting on performance against individual and team sales plans to leadership

· Ability to present Company capabilities and value proposition face to face, remotely using computer media, and over the phone

· Ensure all customers have an NDA (Non-Disclosure Agreements) authorized and executed by the Company’s President and are credit approved in a timely manner prior to pursuing future business

· Support all marketing efforts including keeping contact lists up to date and performing outreach to support any and all marketing campaigns

· Comply with account assignment rules of engagement, meeting preparation / strategy policies including pre-travel approvals and expense management policies

· Immediately respond to customer inquiries, ensure on-time delivery of quotes and/or options required to meet customers’ needs

· Participate in closing meetings to assess delivery of jobs and ensure customer satisfaction

· Understand account receivable status of all assigned account; notify and seek direction from management if customer is not current with invoice payments prior to shipping jobs in progress

· Field RFQs, follow internal policies for logging, prompt processing, customer follow up, follow through and updating status and forecasting close

· Champion securing needed information or data to complete customer quotes in a timely manner

· CRM Compliant, ensure centralized RFQ log is accurate, include forecasting deal closure, is complete and up to date

· Perform other tasks and duties and assigned or requested

Customer Service Commitment:

· Treat every customer like they are the most important one

· Communication is a contact sport, so do it early and often

· Always summarize next steps

· Be responsive, flexible and go the extra mile

Skills and Specialized Knowledge:

· Ability to build positive working relationships with other departments to achieve company-wide goals and performance objectives

· Strong negotiation skills

· Keep current of market trends and identify strategic opportunities that align with Company’s core competencies

· Effective written and verbal communication skills

· Be proficient in Microsoft Office, including but not limited to Outlook, Word, and Excel; and Company ERP system

· Be results driven, have a customer / client focus and strong problem-solving skills

Performance Metrics and Performance Reporting:

This is a summary of Performance Metrics and Performance Reporting for this role. Final targets, reporting sources, department responsible for report generation, and frequency will be determined and communicated by management:

· Performance Metrics

o Forecasting & Achieving Individual Revenue & Growth Targets

o Accurate & Timely Delivery of Quotes to Customers

Job Requirements

Essential Job Functions and Responsibilities:

 

·         Responsible as an individual contributor to effectively qualify, quote and close business to achieve revenue retention and growth targets Effectively and continuously expand network of contacts inside the customers' company

·         Be proficient in:

o    Discovering customer strategic priorities and uncover new projects / programs

o    Securing key contacts in procurement and engineering and up the management chain

o    Keeping Duggan top of mind and communicate new capabilities or company news to customers 

o    Teaming with Program Management to provide an outstanding customer experience and successfully retain and grow sales revenue

·         Develop and implement sales plans that provide clearly defined strategies, tactics, and timeframes to maximize sales success:  revenue growth and total revenue

·         Schedule and present Monthly sales plan updates, reporting on performance against individual and team sales plans to leadership

·         Ability to present Company capabilities and value proposition face to face, remotely using computer media, and over the phone 

·         Ensure all customers have an NDA (Non-Disclosure Agreements) authorized and executed by the Company’s President and are credit approved in a timely manner prior to pursuing future business

·         Support all marketing efforts including keeping contact lists up to date and performing outreach to support any and all marketing campaigns

·         Comply with account assignment rules of engagement, meeting preparation / strategy policies including pre-travel approvals and expense management policies

·         Immediately respond to customer inquiries, ensure on-time delivery of quotes and/or options required to meet customers’ needs

·         Participate in closing meetings to assess delivery of jobs and ensure customer satisfaction

·         Understand account receivable status of all assigned account; notify and seek direction from management if customer is not current with invoice payments prior to shipping jobs in progress

·         Field RFQs, follow internal policies for logging, prompt processing, customer follow up, follow through and updating status and forecasting close

·         Champion securing needed information or data to complete customer quotes in a timely manner

·         CRM Compliant, ensure centralized RFQ log is accurate, include forecasting deal closure, is complete and up to date

·         Perform other tasks and duties and assigned or requested