Dawson

Columbus, OH

Customer Service Rep

$28,000-$55,000 / HOUR

REMOTE Customer Service Representative 
$16.50 per hour - 1st & 2nd Shifts

We’re ready to grow our customer service team with talented individuals!

What you’ll be doing:

  • Deliver a best in class customer experience by promptly responding to customer inquiries via email and phone
  • Leverage internal tools to research and resolve customer requests thoroughly and accurately
  • Provide recommendations to improve internal dashboards and the product based on interactions with customers
  • Proactively reach out to customers to gather continuous feedback

Who we’re looking for:

  • Prior customer service and/or insurance industry related experience
  • Excellent written/verbal communication and problem-solving skills
  • Ability to be timely, patient, and attentive to customer needs and requests
  • Friendly disposition with natural ability to read customers and use positive language in customer correspondence
  • Willing to go the extra mile attitude
  • Willingness to learn and ability to gain deep knowledge of the insurance product and smartphone app
  • Detail oriented with affinity for multi-tasking
  • Basic knowledge of spreadsheets (Microsoft Excel), scheduling tools (Gmail), and social media platforms (Facebook, Twitter, etc.)
  • Confident
  • Articulate - not working from a script
  • This individual functions like a trusted advisor - job is very transnational
  • Active listening is a MUST
  • Standard metrics, take upward to 60 calls per day, most calls average 8 minutes