CPI Security Systems Inc.

Charlotte, NC

Operations Manager

$43,000-$145,000 / YEAR

We are looking for an Operations Manager in Charlotte, NC who will focus on managing, coordinating and directing all work being performed by technicians in our service areas.  This will include, scheduling hours of work, prioritizing workload and employee assignments to ensure operational effectiveness and customer satisfaction.

 Key Responsibilities 

  • Meet with Install and Service team to discuss progress of work, resolve challenges, and ensure standards for quality and quantity of work are met.
  • Solve complex customer service issues and proactively prevent negative service trends.
  • Identify and eliminate challenges and obstacles to service, schedule, productivity, and quality.
  • Evaluate procedures and processes, materials for the purpose of improving performance.
  • Coordinate Installation and Service activities with all other functions of the organization and to obtain optimum production and utilization of resources.
  • Work with technicians and conduct inspections to ensure customer satisfaction and customer complaints are resolved in a timely manner.
  • Perform administrative activities associated with the effective management of operations.
  • Determine responsibilities of assigned organization and staff positions to accomplish business objectives.
  • Review daily logs and reports to detect recurring challenges and opportunities.
  • Manage team and meet and exceed monthly goals in the most cost-effective method.
  • Ensure all established cost, quality, and delivery commitments are met.
  • Provide input to the development of product strategy and research and development of new and emerging products.
  • Responsible for interviewing, training and motivating employees. Additional duties include; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
  • Train and ensure all assigned employees are aware of and comply with company and customer policies, procedures, and regulations.   

Job Requirements/Experience 

  • High School Diploma along with 2+ years of management or supervisory experience
  • Follow safety standards and reports safety concerns in a timely manner
  • Ability to plan, organize and manage projects and set priorities
  • Must maintain a high level of product knowledge, including, but not limited to current product features and specifications, current corporate promotions, pricing, and discounts
  • Must be able to maintain a professional presence and represent the company favorably
  • Must be able to understand and embrace the company core values, corporate goals, mission, vision and priorities as set forth by Management, and be able to continually seek ways to meet or exceed goals and fulfill priorities
  • Take pride in delivering excellent customer service and building & maintaining relationships
  • Ability to identify and anticipate problems, challenges and opportunities by analyzing daily data and management reports
  • Ability to influence change management and operational performance
  • Thrive in a busy, fast-paced environment
  • Excellent written and verbal communication
  • Ability to perform as a CPI team player, support all requests, and provide superior customer service
  • Ability to work flexible hours
  • May have additional duties as assigned by Management


What’s In It For You

  • Competitive pay plus monthly bonus, and educational assistance
  • Hourly paid training, and 100% uncapped commission after training is completed
  • Great medical, dental, vision, short- & long-term disability and life insurance options
  • Company paid holidays, floating holiday and paid time off (PTO)
  • 401(k) plan with competitive company match
  • Company provided Vehicle
  • Company provided Iphone and IPad
  • Eligible for free monitored security system after 90 days
  • Paid Volunteer and Charitable Engagement Opportunities
  • Birthday and Work Anniversary Rewards