For more details feel free to call me @ [ Phone number blocked ] or [ Link Removed ]
Must be available for any 8-hour shift between M-F, 7am-6pm and Saturday, 7am-5pm. (Scheduled M-F or Tues-Sat) .
• This role provides unbiased assistance to callers with questions regarding claims.
• Responds to phone inquiries in a prompt, courteous, and concise manner.
• Assists with problem resolution, as needed.
• Documents all encounters in clear and concise logs in the database.
• Transfers callers to other Customer Care units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by managementJob Requirements
• Past health insurance / medicaid / medicare / healthcare experience is Really Good To Have
• Minimum 1-year call center / calling experience is required