Primary Job Purpose
Open to all applicants within: Oregon and Idaho
The Customer Service Professional I role is a full-time remote position
Position starts: Monday, May 10th
Position closes to new applicants: Friday, April 16th
Bring your customer service expertise to our customer service call center where you will:
Provide information, education and assistance to members on recorded phone lines regarding benefits, claims and eligibility and be the primary contact between the corporation and our Medicare members. The manner in which a member or member is treated during that contact is critical to retaining our customers and to the overall success of the corporation.
Key Qualifications and Experience
Medicare Customer Service Professional I would have a high school diploma or equivalent and 6 months customer service call center experience or 6 months customer service experience such as insurance, retail, banking, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience.
Proficient PC skills and prior experience in a PC environment
Demonstrated Knowledge of medical terminology and coding preferred
Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills.
Demonstrated ability of strong customer-service skills, including courteous telephone etiquette
Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively
Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience
Ability to work in a team environment
Ability to exercise discretion on sensitive and confidential matters
Demonstrate initiative in researching and resolving benefit, and eligibility issues
Education: High School Degree or GED. Bilingual in Spanish and English is a plus (additional pay for bilingual associates)
**Pay will be discussed when recruiter reaches out**
Our Medicare Customer Service Call Center is open:
Monday through Friday between 7:00am - 8:00pm (April 1-September 30) and
Monday through Sunday between 7:00am-8:00pm (October 1-March 31).
To show our dedication to employee satisfaction, our generous health benefit package starts on your first day! Our leadership team is committed to creating a supportive, fun, and empowering environment where you'll gain skills and experience in an ever-changing health care industry and have a positive effect on your local community!
Paid training will begin on Monday, May 10, 2021. Training is held Monday-Friday 8:15am-5:00pm. We will be using Microsoft Teams for live virtual training with video capability, to be connected with your trainer and fellow classmates. We ask you have High Speed Internet, either cable or DSL is preferred.
This is a permanent/remote position.
May be required to work overtime.
May be required to work outside normal hours.
Note: Please check your email (including spam and junk mail folders) during the process for important status updates and information.