burton+BURTON

Bogart, GA

CUSTOMER SERVICE REPRESENTATIVE

$25,000-$78,500 / YEAR

CUSTOMER SERVICE REPRESENTATIVE

burton + BURTON®, the world's largest all-occasion wholesaler focusing on balloons, floral supplies, coordinating gifts and home décor, located minutes from downtown Athens, GA, is seeking an experienced Customer Service Representative. This is a regular, full-time position reporting to the Customer Service Manager.



Interacts with customers to provide information in response to inquiries about products and service.

Works with customers to resolve issues including, but not limited to:

Damaged or defective product, shorted or over shipped product, and wrong product shipped.

Tracking UPS / FedEx Shipments

Mislabeled boxes

Issuing FedEx PRP (Package Return Program) Labels and Call Tags

Missed deliveries by the shipper

Freight cost issues

Issuing credits

International Customer Issues

Assigns daily, weekly, and monthly errors to sales personnel and warehouse staff.

Corrects customer address changes from carriers.

Runs customer service reports as needed.

Works with the Imports and Purchasing Departments to address and resolve product issues.

Acts as backup to Front Desk Receptionist when scheduled.

Required Skills and Education:

Ability to research and analyze product issues and present a viable solution upon approval.

Ability to use the Microsoft office Suite (word, excel, outlook and internet search engines).

At least one year of secondary education.