Books-A-Million, Inc.

Florence, AL

IFUSA Customer Service/Adm assistant

$10-$11 / HOUR

IF USA is seeking a part time customer service rep and administrative assistant. Position is for 20 hours weekly - preferably 8 am to noon Monday through Friday. Under the direction of the IF USA Sales & Team Manager, the customer service / administrative assistant will be working with the sales and accounting team to ensure customer needs are met.

Roles & Responsibilities

  • Daily Order Processing - Using SAGE 500 to enter incoming customer orders
  • Customer Service Email - Responding to incoming customer service needs by email.
  • Customer Service Phone Lines - Answering phone lines and working with customer to resolve issues, process orders, and answer any questions regarding orders, payments, or products.
  • Customers Mailings - Responsible for mailing catalogs, invoices, or any other media mail materials for the sales and accounting managers.



Job Requirements

  • Entry-lever customer service position
  • High School Diploma or equivalent GED Required.
  • Microsoft Office and Basic Computer Skills Required

Preferred Skills

  • Can perform detail-oriented tasks
  • Excellent organizational skills
  • Self-Management
  • Excellent written and verbal communication skills

Physical and Environmental Requirements

  • Must be able to sit at a desk using a computer for an extended period.
  • Must be able to walk up and down two flights of stairs daily.
  • Must be able to lift objects to 25 pounds with or without assistance.

Must be able to communicate using speech, sight, and sound with or without an assistive device