BCforward

Indianapolis, IN

Resource care Specialist

$33,000-$92,000 / YEAR

Title: Resource Care Specialist

Location: Indianapolis , IN

Duration: Full-time / Perm

Company : BCforward


Description

A Resource Care Specialist, will provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and efficiency. They are also the liaison to provide detailed, accurate information to our human resources and payroll departments. Resource care specialists are genuinely excited to help the client. They’re patient, empathetic, and communicative. Multi-tasking and problem-solving also comes naturally to resource care specialists. They are confident troubleshooting and investigate if they don’t have enough information to resolve complaints.

The target is to ensure excellent service standards, respond efficiently to inquiries and maintain high client satisfaction.


Responsibilities

  • Manage large amounts of incoming e-mails and communications via a ticketing system
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Conduct audits and manage a variety of reports with a detail oriented focus
  • Track time-keeping records
  • Manage Work Orders
  • Ability to perform payrolling and human resources related tasks
  • Ability to multi-task, prioritize, and manage time effectively
  • Utilize Computer Technology
  • Extend job offers
  • Invoicing
  • Special projects as assigned

Qualifications

  • Bachelor's degree in any field
  • Proficient in Microsoft Suite
  • Excellent oral and written communication skills
  • Time management
  • Customer Service experience

Job Requirements

EDUCATION :


Bachelors Degree / Associates Degree