Arnold & Porter

The Information Technology Department of Arnold & Porter has an opening for a Systems Engineer in either the Tallahassee or Washington, DC office. The Systems Engineer will be a member of a highly experienced team responsible for the direction and health of our computer, storage and systems infrastructure with a strong emphasis on maintaining systems in a global enterprise infrastructure, backup and data protection technologies, scripting, project management skills and the ability to work well in a collaborative team environment.

Responsibilities include but are not limited to the following:

• Applying knowledge of VMware ESX and related systems to evaluate and maintain the technical environment.
• Working closely with Platform team leads and other team members in a proactive manor.
• Providing support of the VMware environment with the following key responsibilities:
  • Providing expertise and support for virtual technologies.
  • Building, documenting, and testing VMware virtual solutions.
  • Scripting and developing innovative tools to solve operational issues.
  • Providing support for the VMware environments.
  • Evaluating and analyzing current virtualization infrastructure to provide optimum performance on an ongoing basis.
• Overseeing the day-to-day operation of various backup solutions including hardware/software support, training, and special projects.
• Working closely with application owners to verify successful backups of all necessary data are being completed.
• Actively seeking to understand end user computing needs and ensuring the design, implementations, management, procedures, and automation align with the policies of the Firm and the needs of the users.
• Planning and managing the full life-cycle of complex, multi-phase application integration, and implementation projects.
• Providing written requirements, system architecture designs, test plans, implementation plans and operation guides for designated technologies.
• Analyzing current enterprise and making recommendations for capacity planning, performance tuning and design issues.
• Supporting and monitoring Firm policies and procedures as pertains to the Information Technology Department.
• Identifying and prioritizing system requirements, patches, and enhancements.
• Communicating status and key business information effectively to both executive management and internal clients.
• Working closely with key vendors to support infrastructure, address escalated issues, and keep current with technology portfolio.
• Participating in the on-call rotation to provide infrastructure support for escalated events outside of productions hours, weekends and possibly holidays.
• Meeting deadlines for deliverables.

QUALIFICATIONS:

• College degree preferred; equivalent experience will be considered. 
• A minimum of five years of experience in providing VMware and system support in a Microsoft Windows enterprise network.
• Previous employment in legal information technology is desired, but not required.
• Experience with supporting a multi-office, large global enterprise, multi-time zone environment.
• Previous experience in legal information technology preferred (not required).
• Strong support, troubleshooting, and problem resolution capabilities.
• Strong analytical, creative problem solving and process improvement skills.
• A thorough understanding and appreciation of technology and its value to the business.
• Experience working with application development and business teams.
• Excellent communication skills including the ability to translate complex technical requirements/solutions to all executive and management levels.
• Minimum three years’ experience with VMware Infrastructure, vSphere v5.x or greater, including ESXi, and Virtual Center Site Recovery Manager.
• Experience with managing one of the following storage systems: Pure FlashArray x70, Pure FlashBlade, NetApp ONTAP, EMC VNX, and Hitachi HNAS.
• A minimum of five years of experience as a systems engineer in a client technology focused Windows & VMware virtualization engineering team.
• Significant experience managing Microsoft Server operating systems and Active Directory.
• Experience with Veeam Backup applications, as well as other Data Protection products.
• Experience in building (including installation of VI5 or 6), administering, maintaining and troubleshooting complex VMware environments for test, development and production use.
• Experience performing physical-to-virtual (P2V) and virtual-to-virtual (V2V) conversions for Windows and Linux.
• Experience implementing best practices for virtual networking, vMotion, HA, DRS/DPM.
• Experience configuring and administering UCS infrastructure and blade systems.
• Strong customer service skills and an excellent ability to communicate with and help clients with varying degrees of technical sophistication.
• High motivation and personal initiative.
• Ability to learn new technology rapidly.
• Ability to accomplish projects independently involving a variety of computing technologies and teams.
• Ability to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned.
• Proven ability to manage multiple priorities and adjust to changing priorities in a professional manner.
• Proven ability to maintain and update technical knowledge and skills.
• Demonstrated ability to maintain high ethical standards and strict confidentiality of all information on the network.
• Strong documentation skills using Visio and other tools to maintain current architectural diagrams.
• Flexibility to work additional hours as needed, including weekends, evenings and holidays.
• Scripting experience automating administrative tasks via PowerShell, VBScript, or other automation tools.
• Excellent troubleshooting and problem solving, and strong teamwork skills.
• Demonstrated knowledge of any of the following is preferred: Pure Storage Purity Software, Shared storage solutions, VMware storage integration, VMware Capacity Planner, VCOPS, VCP Certification, Site Recovery Manager, Cisco UCS, HPE servers, Microsoft MCSE and/or ITIL Foundations certification, Azure services.