About Us We’re an early stage startup on a mission to amplify the efficiency & voice of Customer Support Organizations to prevent escalations and impact the direction of products. We’re focused on hard problems in areas such as machine learning, distributed systems, and user experience for the $300B and growing customer service market.Our current team is built of technology leaders with decades of experience solving the most pressing problems facing enterprises at companies like AppDynamics and Salesforce. We are backed by some of the top VCs in Silicon Valley. These include Unusual Ventures, Counterpart Ventures, and various Angels and Industry Operators at top firms. We work with a sense of autonomy, empathy, and encourage experimentation with new ideas. We prefer clear, direct communication to be respectful of everyone’s time.


United States

Senior Backend/ML Engineer

$100,000-$150,000 / YEAR

About the Role

We’re looking for a Senior Backend Engineer. You’ll have exciting opportunities to fundamentally impact the product and the business.

About You

  • You have at least a BS/BA in Computer Science or equivalent practical experience.
  • Proficiency in backend languages and frameworks such as Python, Java / C / C++, Go
  • 3+ years of experience developing highly performant and scalable back-end code
  • Proficient in Data Structures and Algorithms
  • You have experience developing backend technologies and services that scale to handle millions of requests, and extract insights from massive data.

You are a great fit because you are:

  • A solid problem solver
  • Interested in joining an early stage startup
  • Pragmatic and methodical
  • A clear communicator and collaborator
  • A great teammate
  • Favor execution over planning

In this role you will:

  • Develop the AptEdge Backend components
  • Contribute to product architecture discussions
  • Cross-functional team collaboration
  • Engage with customers for user interviews

Bonus points for experience in:

  • Experience with developing scalable platforms with relational databases like Postgres, configuration/synchronization services, and advanced cache stores like Redis.
  • Familiarity with Kubernetes. Deployment experience in K8s a big plus
  • Working with Terraform and/or GCP
  • Good understanding of how highly secure, distributed, resilient software works
  • Experience shipping multi-tenant platforms for both SaaS and on-premise deployments



  • Medical, Dental, Vision, and 401k
  • Commuter benefits