Accord Business Consulting

Boston, MA

CSR / CRM / Customer Service - Full Time, Entry Level

$45,000-$55,000 / YEAR

Currently seeking an experienced Customer Service Representative to join their team in Boston, MA .

About Us:

We are a true leader and innovator in the industry of marketing. Our team of dedicated professionals makes us the success we are today.


Job Summary:

The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer in order to gain an understanding of their individualized needs and build and maintain relationships.

The Customer Service Representative is responsible for supporting our national accounts through various customer service and office administration duties.


Job Responsibilities:

  • Provides Account Management by coordinating and managing customer orders, stock inquiries, product information,
  • Manage order entry timely and accurately
  • Uses product knowledge to provide alternative solutions to customers issues
Job Requirements

Requirements

Education and Experience:

  • High School Diploma or GED
  • Bachelors degree preferred
  • Customer service and marketing experience preferred

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