City of Saskatoon

Saskatoon, Saskatchewan (SK) - Posted on Thu, 30 Jul 2020 23:06:26 GMT Source: City of Saskatoon

Duties:
  • Processes general admission, LeisureCard sales, program registration, activity space rental payment, locker revenue collection, parking permits, city cards etc., using an automated point-of-sale system, and receives customers entering leisure facilities.
  • Provides program and service information including schedules, program description, policy explanation, and facility rental information.
  • Responds to related complaints and enquiries in accordance with established policy and procedure.
  • Prepares shift revenue balancing report, balances transactions to report, balances cash float, and prepares a bank deposit.
  • Processes program registration applications, class transfers and withdrawals according to Department policy. Forwards refund requests to supervisor for approval and processing. Prints class lists, as required.
  • Processes booking requests for designated spaces for short-term use, e.g. rooms for meetings, informs the Clerk 10 of any rental requirements, and forwards all other rental/event requests to the supervisor. Initiates customer birthday party requests and forwards to supervisor for processing.
  • Enters admission pass usage information and revenue summaries into computer databases.
  • Performs general office functions such as filing and word processing, as required.
  • Assists supervisory staff in providing shift orientation for new staff.
  • Performs other related duties as assigned.
Qualifications:
  • Grade 12 education.
  • One year related cash-handling experience in a customer service environment.
  • Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue (cash) collection reports.
  • Knowledge of customer service principles and practices.
  • Ability to interact with customers and remain calm when dealing with customers during high volume periods.
  • Ability to provide responsive customer service, and convey confidence and competence.
  • Ability to maintain records and to make accurate arithmetic calculations.
  • Ability to understand and execute oral and written instructions.
  • Ability to establish effective working relationships.
  • Skill in the operation of office equipment and automated systems, including a programmed cash register.
Hours:
Shift work and weekend work are involved.
Salary:
$19.15 to $21.11 per hour (2020 rates)

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