Platform.sh

Platform.sh

American Samoa

Technical Account Manager – Performance Tuning specialist (remote)

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Platform.sh Technical Account Managers fill a crucial role in providing our clients with a wide range of technical assistance. They work with our key accounts from initial implementation to continued partnership management and consulting. They ensure the technical onboarding is thorough, timely, and prepare the clients for the successful adoption of our product and services. They continue to work with the clients as technical advisors and help implement solutions beyond the basic support scope.

The TAM Performance tuning specialist will enforce this team by helping the customer with performance-related activities, analysis, tuning, and demand/ capacity planning for business-critical, large scale, high availability applications.

Primary Responsibilities:

  • During the onboarding process, work with application development teams and business users to develop and validate performance requirements.
  • Participate in customer’s application load test during the onboarding process and collaborate with customer developers to study optimization target applications to identify areas of performance improvement.
  • Proactively analyze infrastructure usage to identify potential bottlenecks.
  • Participate in a performance tuning workshop for existing customers to help optimize their application performance on the Platform.sh product.
  • Participate in documenting best practices for different web applications frameworks configuration on Platform.sh
  • Participate in the day to day TAM role, helping customers’ development teams adopt and learn to make more efficient use of the platform. This includes technical onboarding, training, and general technical consulting, but can also include highly specific tasks like configuration help and troubleshooting. This may include onsite sessions with clients.
  • Taking part in regular review calls with clients, remotely or face-to-face, as a technical advisor.
  • Liaising with product and engineering teams when necessary for product improvements and high demand feature requests.
  • Keeping up to date with our new product features and improved solutions to be able to provide the best solutions to our clients on a continued basis.

This position encompasses some traveling (up to 15%).


Must have

  • Relational database skills
  • Extensive experience with web applications of various kinds. PHP, Node.js, and Python applications are especially important to our current business
  • Good knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3
  • Experience with IaaS solutions, such as AWS, Microsoft Azure
  • Excellent communication and presentation skills: demoing products, explaining the value and fielding technical, process and business-related questions
  • Ability to do the job in exquisite written and spoken English
  • Deep understanding of complete, modern hosting stacks
  • Experience with CDNs
  • Knowledge of DNS
  • Understanding of SSL certificates and encryption
  • Ability to use Git

Nice to have

  • Public speaking experience
  • Blogging or writing experience

This is a fully remote position. Prior experience with fully remote work is not required, but a command of written communication is the key to your success in this role.

About Platform.sh

We aim for the stars; we get there one step at a time. We want to tackle and solve hard problems, with a sense of urgency and bias toward action. We promote radical change through incremental steps. We are balanced: Thinking small is a self-fulfilling prophecy, betting the house is for cowboys. We care for each other. We are good colleagues. We are focused on accessibility, not hierarchy. We jump in to help one another whenever we can. We double down on solidarity when we are under pressure. We are here to help our customers thrive. We live and breathe because we make software run, and nothing matters as much as keeping our customers’ applications running. But our goal is bigger. We measure our success on how we improve our customer’s lives, and their digital businesses. We never sacrifice quality. We appreciate and value quality in everything we do: code, design and communication. Our product is written with good, sustainable, explicit code and accessible, user-centric design. We automate everything that we can automate, and always design for resilience and high-availability. We know how to refactor, let go, and change when we have to. We stay aware of the world around us. We are diverse, curious, passionate and courageous. Our work is not assigned to us, we grab it. Our work goes way beyond what’s immediately expected from us. Structures and roles are there to help guide us, not limit and contain us. We want people who are passionate, open, multicultural, friendly, and smart. We are demanding of ourselves and expect a lot from our colleagues but stay driven by our sense of common purpose and solidarity. We are fair, and we don’t bullshit. We are fair to our team members, fair to our clients, fair to our partners, and we care about doing the right thing. We are fair when people join us, as team members, clients or partners, and we are fair when they leave. We owe the truth to our teams, partners and clients. Our marketing and sales only communicate facts (and plausible fairy tales).