e-bot7 GmbH

e-bot7 GmbH

Munich, DE

Team Lead Solutions Engineering (m/f/d)

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This is e-bot7 – Artificial Intelligence for Customer Service

We revolutionize Customer Service with Artificial Intelligence. Speed, passion and drive are the basis of our DNA. We put our customers at the center of everything we do, and we never stop until the job is done. We’re creating our own path, with a global and diverse team driving long-term growth and innovation. We don’t like “not possible”. We like new ideas, open-mindness, honesty and we always bring an element of fun into our work. Join our team and be ready to change the world with us.

We are one of the leading companies in Artificial Intelligence, providing our services to the world’s most innovative companies. With our expert team of application developers and data scientists we work closely together with our customers to always be ahead of the game and to create state-of-the-art technology. Become part of our fast-paced environment and join our team building the most innovative and revolutionary technology in the market.

Some of our awards include: Insurance Disruptor of the Year, Impact Growth EU Tech of the Year, CCW Most Innovative CS Solution, Impact Diamond – Best InsurTech and many more.

Responsibilities

  • Be responsible for the strategic development of our Sales Engineering Team
  • Interact with multiple stakeholders through the whole company as you will be the interface between business and engineering teams
  • Sell technical solutions to prospects and existing customers with professionalism and enthusiasm
  • Understand which solution best addresses customer’s needs and business requirements by identifying and evaluating value-add alternatives for customers
  • Support team members and others in the organization to find best-practice solutions to meet client requirements
  • Drive technical aspects of proposals, create and confidently deliver presentations, and other customer communications
  • Deliver training on solutions to internal stakeholders and foster the sales’ team technical knowledge

Requirements

  • 2+ years of leadership experience in previous management roles in a fast-growing tech company, preferably SaaS
  • Proven success as a team manager with the ability to attract, recruit and develop top talent
  • Relevant experience as Sales Engineer or equivalent customer-facing role
  • Ideally a background in software engineering, computer science, or similar educational field
  • Determined and result-oriented mindset, thriving in a fast-paced organization
  • Creative problem-solving in response to technical, product, and business questions
  • Knowledge of cloud and network infrastructure, software design, SaaS, and internet protocols
  • Excellent written and oral communication skills in English, German is a plus

Who we are

e-bot7 brings artificial intelligence to customer service and helps companies achieve greater customer service efficiency. The system analyzes inbound messages and provides agents with accurate response suggestions. This reduces the average handling time by up to 80% and automates repetitive questions and processes right after integration.

What We Offer

  • Office located in the heart of Munich, in Marienplatz
  • A chance to meet people from all over the world! (30+ nationalities)
  • Weekly virtual yoga sessions
  • Free gym membership with Urban Sports Club, including virtual classes
  • Free German language courses
  • Regular virtual company events such as Learning & Development workshops, weekly quizzes, cooking sessions
  • Flexibility to work from the office or your home office
  • A cosy start-up atmosphere with a chill room, table tennis, dart board

If you are interested and meet the requirements, please send us your CV. We will get in touch with you as soon as possible.

We are looking forward to hearing from you in person.

Your e-bot7 Team

About e-bot7 GmbH

We supercharge customer service through the integration of artificial intelligence. e-bot7 brings practical applications of deep learning and AI to customer service operations.It analyzes incoming messages, provides agents with accurate suggestions, learns continuously and automates responses & processes. We are looking for people in: Machine Learning The AI we developed automates customer support with an automation rate of up to 61% (i.e. almost 2/3 of the messages our client’s customers receive are automatically sent by our AI). We use a combination of convolutional neural networks and LSTMs. Web development Most of our web codebase is for an interface that allows our clients to configure, train, and use our AI. This is a fairly advanced codebase with many challenges on its own. We use Node.js, Vue and occasionally React. DevOps We use AWS and Docker. Our deployment strategy is working well but we could need a pair of extra hands ================================================ Our values We nurture a deep engineering culture and we value: Enjoyment We deeply enjoy engineering and many of us like to tinker in our spare time. With deep enjoyment we mean the following: if you’d receive 1 million dollars tomorrow and you wouldn’t need to work for the rest of your life, would you then tinker in your free time? If your answer is yes, then we consider that you deeply enjoy engineering. We look for such people. Impact We enjoy engineering because we intimately know that engineering is a powerful way to have an impact. To us, engineering is always a means to an end. We like to roll up our sleeves and get things done. We look for people that intuitively maximize impact. (Instead of maximizing recognition or knowledge.) Confidence We are confident because our experience has shown that we are able to achieve audacious goals. We call this “true” confidence: Not an inborn confidence but a confidence that has been gained through experience. We look for people that are not afraid of large refactors and drastic solutions. Engineering diversity We embrace people coming from different engineering backgrounds: we believe that engineering diversity is a win for everyone. You have a background in embedded systems and you are proud of your engineering achievements but you want to move onto web development? That’s fine and we want you. We don’t look for x years of experience with this and that tool, we look for engineering aptitude. Great Team Hiring only great engineers is also about having a great team: enjoyment and focus on impact are contagious. Being part of a great team can be the thrill of a professional lifetime. Curiosity Today we are focused on AI for customer service with e-bot7. Tomorrow we will create new ventures and companies.