Salesforce / CTI Administrator

Financial Services Client looking for a CTI Administrator with Salesforce experience. This will be a Product Owner / Administration type role owning this platform within the Salesforce team.

They are migrating from Five9 to RingCentral and looking for someone to help their teams through this transition and create a true center of excellence in regards to their call centers and customer interaction teams.

6 months contract to hire role. Applicants must be authorized to work in United States without sponsorship requirements.

Requirements:

• 3+ years’ Salesforce Administrator experience
• Strong knowledge of Customer Service / Contact Center applications and software such as dialers (ex: Five9/RingCentral) and chat; etc.
• Computer Telephony Integration (CTI) experience
• Experience in implementation, training and documentation
• Experience working on IVR, campaigns, in-bound calls, do-not-call lists, etc.
• Keen eye for detail and analytic skills with the ability to manage many moving parts and details at once
• Excellent verbal, written, and interpersonal communication skills
• Ability to problem-solve job-related issues