Glotel

Must be bilingual in Spanish 2 month contract plus possible extension RESPONSIBILITIES bull Manage end-to-end Covid-19 Case Management from initial contact through RTW including communications.

bull Escalate C19 Positive and Suspected Cases to Regional Lead for review and support local Emergency Response Team protocol bull Conduct tracing of escalated cases, if needed bull Contact extensions, if needed bull Documents all cases in the Covid-19 Log and Interview Form REQUIREMENTS bull Requires a HS diploma or GED Associatersquos degree a plus bull Strong customer service skills, including empathy bull Familiarity with the Microsoft Office Suite (Excel, SharePoint, Word, Teams, etc.

bull Excellent verbal and written communication skills. bull Team player bull Confidentiality bull Timeliness ability to track multiple projects bull Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.

bull Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, text, and phone.

bull Ability to independently execute following documented processes and escalate when appropriate. bull Able to effectively manage Covid-19 cases in different phases and adapt to change in a fast-paced changing environment.

bull Ability to learn and navigate new processes quickly. bull English compulsory and other languages a plus. Physical Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions Normal office environment (remote currently - we will provide home office equipment - laptop, headsets, monitors, etc.

Normal working hours 830 am ndash 530 pm (or as required by the business need) OT may be requested, but not currently required.

Note The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.